New approach to solutions and focus on frontline workers: 5 takeaways from resco.NEXT 2022 KeynoteNews & Insights
Today at resco.NEXT, you had the opportunity to hear lots of insights, success stories, and expert discussions. If you couldn’t make it or want to relive it, you can read our blog to discover the most important takeaways from the Keynote.
1. Valuing meaningful human connections
We all know that technology helps us solve many challenges, but we must not forget about human connections. It is very tempting to get swept up by the rising tide of technology and look to AI, robots, metaverse, and other new tech to solve humanity’s biggest problems, but we must be careful. Although they offer tremendous promise and value for the business, they can also isolate us and deemphasize the role of human connections.
Resco’s human-centered approach is prominent in how we conduct business and communicate with our clients and partners and in how we choose to work with technology. We are aware of the role we play.
Our purpose isn’t to replace workers with automation – instead, we aim to serve as the bridge between Big Tech and the technicians, salespeople, and field staff. That is why we use technology in a way that benefits all the parties.
2. Listening to our customers & partners
Customer and partner requests have always been at the forefront for us at Resco. We respond to their needs and market expectations that call for more advanced mobility focused no-code/low-code platform tools and pre-built and quick-to-deploy accelerators and modules.
In addition to that, you can expect us to:
- Meet you more in person
- Significantly increase resources for existing Resco projects
- Extend the key account management coverage
We do all that to improve what we do best: solutions to build the best enterprise mobile apps.
3. Enhancing our platform focus
We are consolidating our standalone apps into our platform and switching to a modular approach to solutions that better fit our core focus on mobile workers. That means we’ll be able to put more resources into ensuring our current projects are successful while expanding the toolkit for partners.
With this in mind, we’ve provided you with:
- Improved UI and UX of mobile apps and designer tools
- Modularized and enterprise-ready platform components like Inspections and Guides
- Field Service 2.0 mobile project
- Improved sync and major CRM integrations, and new integrations
By improving these “building blocks” of our platform, we aim for our partners to efficiently build more solutions for their workers. Simultaneously, it opens up more opportunities targeted towards Business and Back Office users, with solutions that are quick to deploy, proven to generate ROI, and address today’s problems of mobile workers.
4. Understanding mobile workers and the challenges they face
Mobile workers don’t work in the office, so their needs sometimes tend to be forgotten. This is unacceptable, as these workers are crucial for every company’s functioning. They shape the brand and contribute to the company’s success.
It is essential to communicate with these workers and know their needs and the challenges they are facing.
Despite the pandemic, their jobs haven’t changed all that much – they spend much of their time in the field, where they use mobile devices with complicated apps. According to a PwC survey from 2020, a whopping 80 % of HR and IT leaders struggle with worker adoption of new tech.
At Resco, we call the concept of addressing these problems and focusing on the mobile worker’s experience Smart digital worker. Simply put, you have to speak the frontline worker‘s language to be able to create solutions for them.
5. Engaging frontline workers
Currently, deskless workers are the biggest workforce – globally, there are 2.7 B deskless workers, many of whom are worried about automation and digital transformation negatively impacting their jobs. According to the Microsoft Work Trend Index from 2022, 46 % fear losing their jobs if they don’t adapt to new tech.
To empower frontline workers, we must continuously support them and help them engage throughout the technology adoption lifecycle. You can make this adoption happen by following these five steps:
- Build organizational empathy for frontline workers
- Get out into the field
- Meet frontline workers where they are
- Communicate early and often
- Take a lifecycle approach to learning & support
Stay tuned for more insights
We’re glad to have shared the key messages from the Resco leadership with you. Stay tuned for more quality content from the conference by following us on LinkedIn and subscribing to the Resco newsletter!