Top 5 questions about Resco features from resco.NEXT 2022

q&a session on resco.next

Top 5 questions about Resco features from resco.NEXT 2022

At this year´s resco.NEXT, we gave the audience an opportunity to ask whatever they needed to know about our solutions. In this article, you will find the answers to the five most frequent questions about Resco features.

  1. Our data synchronization takes a lot of time. Is there a way to speed it up?

If you are experiencing issues with synchronization, Resco has many guides you can follow to set up sync.

You can start with our Wiki, where you’ll learn the basics of synchronization, and continue to the Resco Academy course dedicated to sync. The course will take you through synchronization in Resco, sync configuration in Woodford, the different types of sync, and much more.

You can also expand you knowledge by joining our three-part online training which will teach you how to master synchronization. It will last from November 29 to December 1 and you can register here.

If your synchronization issues persist, you can always get in touch with our support, who will help you set up your project in the best possible way.

  1. Is there an option to generate Mobile Reports on Dynamics from the browser (back-office)?

The short answer is no. The long answer is that although you can only use 3rd party solutions currently, this highly requested feature will definitely be part of one of our next releases.

  1. Do you plan to improve Report Designer so it’s easier to work with?

Yes. We are continually collecting user feedback for the Report Designer, and as the next step in improving this tool’s usability, we will be redesigning the Grid editor in Q4.

  1. What are the plans for the mobile app user interface update?

Yes. From the UI/UX priorities point of view, improving the UI/UX of the mobile app, especially the login and main menu, is a number one priority, which is why we have also dedicated a workshop on resco.NEXT to UI/UX.

The following year, we will deliver continuous improvements, starting with more style templates and later introducing structural UI/UX changes.

  1. Will you be developing more functionalities for the Resco Cloud standalone solutions?

Last year, we focused mainly on the back-end functionality of the Resco Cloud field service product. Resco Cloud, as a standalone CRM, is still an option for simple scenarios.

However, we plan not to dedicate as many resources to it as we did in the past in terms of adding more back-office role functionalities. There is continuous development based on the business opportunity when it comes to authentication options, supporting more integrations with other services, fine-tuning performance, and supporting more 3rd party services.

Any further questions?

If you have any additional questions about Resco features, check out the Resco Wiki or feel free to get in touch with us through our support portal.