We’re thrilled to announce that Jonathan Taub has been awarded the Resco Most Valuable Professional (MVP) title for November 2022 – November 2023.
All of us at Resco recognize and appreciate Jonathan’s outstanding contributions. And today, we’d like to introduce him and his work to you.
Jonathan, congratulations on this recognition! Can you tell us a little bit about yourself and your background?
I was born and raised in up-town Toronto. My father is a Chartered Accountant and ran a succesful accounting practice.
It taught me how to service a client and I ended up graduating from Wilfrid Laurer University with a Bachelor of Business Administration and followed that up with my Chartered Accounting designation in 1988.
I worked for KPMG in the Assurance Group and started Rimrock Corporation in 1994 as a Great Plains Software VAR.
I located my office near to my mid-town house and started off with one office in a low-rise office building.
From there on it was steady growth of adding clients and staff until we had a Dynamics GP accounting practice of about 200 clients.
In 2015 we created FIELDBOSS to meet the needs of a generator service client we had who needed a solution for maintenance scheduling and billing.
The initial solution for that client did not include mobile. It was a one-off consulting engagement but the lead consultant who did the work had heard about Resco and how much more advanced it was than anything else for the Microsoft Dynamics CRM platform.
He felt by adding Resco to the solution, we had the beginnings of a Microsoft Dynamics field service product.
And that’s when you discovered Resco?
At the time, Resco was the only option for mobility on the Dynamics CRM platform.
It has some compelling features including the ability to work offline, on any device, and native integration with Dynamics CRM.
For us, this was a significant value proposition for our target industries.
In what areas do you consider yourself to be an expert?
I don’t consider myself an expert in anything. I am laser focused on convincing elevator and HVAC contractors to run their business on FIELDBOSS, and even with that, I still have a long way to go to becoming an expert.
What’s your approach when it comes to customers?
Because I am the President of my company, the dynamic I have with customers is different than say what it would be with a sales person from our organization.
People engage with me differently because I have the power to make a decision or commit the organization to a deliverable.
My approach is always to be transparent and direct. Showing a little vulnerability opens people up too.
If I am willing to talk about how difficult staff issues can be, or where we are struggling in engineering, it sends a message that it is safe for them to disclose more about what is going on with their organization and what we might be walking into.
Do you have a standout Resco project that you’ve worked on?
I was very happy with the inspections work we did at our HVAC sites.
In fact, the inspections solution was so successful that the clients have been loading so many questions and pictures that we have hit limitations that need to be addressed with the JSON and printing solution we are working on together.
I expect that the next generation solution that our respective teams come up with will be the foundation for new standout projects.
How do you balance working with Microsoft and Resco?
It is not a question of balance because the nature of the relationship is so different.
It is difficult to get close to the Microsoft resources because it is such a big company, with people moving around all the time.
With Resco we have a dedicated account manager, who acts like a concierge to a degree which saves us a lot of time.
We end up being better able to access the resources we need and we get great follow up commitments which is more difficult to get out of Microsoft.
You became a Resco MVP by being a leader inside your organization – promoting Resco solutions and working on multiple projects hands-on. What would you recommend to other Resco professionals looking to become MVPs?
You need to have hands-on experience with the software. I run Resco on my phone, and it connects to our sample data. I show it off all the time. I also talk to our technical staff to understand what goes on “under the hood”.
We regularly promote Resco via webinars so having to put on a seminar forces you to be current with your messaging.
I also make an effort to understand other companies uses or other Resco professional’s careers for additional insights about the ecosystem.
Going forward, I think I am going to spend more time getting to understand specific people’s role at Resco, specifically in the marketing, engineering and support departments.
You attended resco.NEXT in Lisbon. What were your biggest takeaways?
Resco’s explanation of their strategy to work even closer with Microsoft Dynamics 365 and Dataverse was strategic and a risk mitigator for my company and customers.
I think the Steps+ capabilities will help with the aging workforce issues in our markets.
We started conversations with the engineering team around developing a solution to centrally print inspection reports from the JSON format.
Thank you for the interview, Jonathan. Is there anything else you’d like to share with the community?
I am flattered and honored to be a Resco MVP.
I will do my best to add value to the community and would really appreciate it if people would connect with me on LinkedIn as I intend to use that platform as my vehicle to communicate with.
I also like to keep my airline status so I am hoping there are lots of mandatory in person meetings in very nice destinations.
Become the next Resco MVP
Resco MVPs are recognized as experts in the community. This helps them with career building and increases business opportunities for the organization they represent.
On top of that, Resco MVPs enjoy a range of direct benefits from Resco, such as exposure in our marketing channels, free entrance to resco.NEXT, priority access to market development funds and co-marketing possibilities, and more.
If you know someone or consider yourself a worthy candidate for the Resco MVP award, please send an email to [email protected] with the subject line “Resco MVP nomination.”
We are looking forward to recognizing more exceptional Resco experts and influencers!
