Resco – Field Service 2.0

A serious approach to serious field service

Accelerate efficiency gains, ensure knowledge continuity, and maximize user adoption with Field Service 2.0 for your Microsoft Dynamics 365.

Seamlessly expand the field service technology you use today

Take advantage of your data even in 100% offline scenarios

Meet your budget and goals with cost-effective and feature-packed solution

Get the best results on the first visit

The time of your technicians is invaluable. With Field Service 2.0 you will make sure that your field warriors finish the job right on the first visit even in the most challenging conditions.

Ensure knowledge continuity

Turn all essential know-how into step-by-step workflows and forms that will guide generations to come. Utilize AR video calls for enhanced teamwork and include digital documentation, guides, and manuals.

Maximize user adoption with a continuous experience

The most effective work strategies and tools match the habits of users. Empower your team to work with the tools of their choice, be it phones, tablets, or smartwatches.

Increase operational excellence with the technology of tomorrow

Provide your on-site employees with visual instructions via live AR video calls. Streamline work processes and speed up information flow with voice control. Maintain focus and keep technicians’ hands free utilizing wearables.

Optimize how your team moves

Gain more visibility into your operations to easily re-route your technicians when needed. Save costs and time with live location monitoring.

What extra benefits do you get with Field Service 2.0?

Run on the latest versions of Resco technology

You choose your favorite devices – watches, glasses, AR/VR headsets, phones, tablets, laptops, desktops

Fully integrated with all major versions of Dynamics

Helpful and timely support

Strong roadmap with a vision

Full spectrum of Resco solutions in one seamless experience

Case studies

toyota

I chose Resco around three core components: the mobility, the stability – they weren’t experiencing any crash issues, and the last point – the flexibility, which was really critical for us.

Jason Johnson,
Corporate Marketing Manager
Toyota Material Handling

45% Increase

in process efficiency

$350K/mo

revenue increase

User adoption

improved

cosmo_consult

What we saw in most of our projects is that Resco provides true mobility with real working offline capabilities we can fully rely on. We also see big advantages in the multi-device capabilities.

Christian Stadler,
Operations Manager CRM
Cosmo Consult SI GmbH

100+ Excel files

reduced to a single app

30+ Minutes

of searching reduced to almost zero

20% of time

saved

avanade

For our project, there were some infrastructure restrictions that cannot be fulfilled by the Microsoft apps. They were restricted for that infrastructure, but Resco wasn’t. They said ok, just install the app, connect, and that’s it. So there were no special requirements regarding any infrastructure you need to set up. That was definitely making life much easier.

Sven Lange
Avenade

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Turn state-of-the-art technology to your advantage

Customize your solution and stay ahead of the competition by utilizing the latest devices and their capabilities.

Add contextual data to scenes with augmented reality tags

Leverage hands-free scenarios thanks to smartwatches and smartglasses support

Complete work orders with voice commands

Enable back-office experts to your guide field technicians via AR video calls

Identify products and spare parts with AI image recognition

Upgrade your field service technology today

Field Service 2.0 FAQs

What is the license price for Field Service 2.0?

You have made an investment into Microsoft Field Service already. We get it. A very aggressive pricing was put together for existing Microsoft Field Service customers. Reach out to sales@resco.net or your Resco account manager.

Who is Field Service 2.0 intended for?

You have made or plan to make investments into a Field Service solution and now you are looking to equip your people with the most innovative solution to do the best when they are on the go. You know that field work can be challenging, unpredictable and requires planning for the unexpected. Resco Field Service 2.0 is that solution. It breaks the limitations, works 100% offline and wraps around your processes and workflows no matter how complex or elaborate.

Who will support Field Service 2.0?

This solution comes from Resco and is usually delivered by Resco partners – skilled and trained IT houses all around the globe. When running into issues or when you have questions, you can rely on us. Our support team works around the clock. If necessary, they have direct access to our product department and developers. Making sure we guide you the right direction.

Do you have more questions?

Free e-book available!

Discover what’s next for the field service organizations and how a new generation field service management solution can help to handle field operations.