Resco – Field Service 2.0
Seamlessly expand the field service technology you use today
Take advantage of your data even in 100% offline scenarios
Meet your budget and goals with cost-effective and feature-packed solution
Get the best results on the first visit
The time of your technicians is invaluable. With Field Service 2.0 you will make sure that your field warriors finish the job right on the first visit even in the most challenging conditions.
Ensure knowledge continuity
Turn all essential know-how into step-by-step workflows and forms that will guide generations to come. Utilize AR video calls for enhanced teamwork and include digital documentation, guides, and manuals.
Maximize user adoption with a continuous experience
The most effective work strategies and tools match the habits of users. Empower your team to work with the tools of their choice, be it phones, tablets, or smartwatches.
Increase operational excellence with the technology of tomorrow
Provide your on-site employees with visual instructions via live AR video calls. Streamline work processes and speed up information flow with voice control. Maintain focus and keep technicians’ hands free utilizing wearables.
Optimize how your team moves
Gain more visibility into your operations to easily re-route your technicians when needed. Save costs and time with live location monitoring.
What extra benefits do you get with Field Service 2.0?
Run on the latest versions of Resco technology
You choose your favorite devices – watches, glasses, AR/VR headsets, phones, tablets, laptops, desktops
Fully integrated with all major versions of Dynamics
Helpful and timely support
Strong roadmap with a vision
Full spectrum of Resco solutions in one seamless experience
Case studies
I chose Resco around three core components: the mobility, the stability – they weren’t experiencing any crash issues, and the last point – the flexibility, which was really critical for us.
Jason Johnson,
Corporate Marketing Manager
Toyota Material Handling
45% Increase
in process efficiency
$350K/mo
revenue increase
User adoption
improved
For our 1,200 people in the field we wanted to enable easy access to schedules, data capturing regarding health care visit progress, clinical assessments, and patient monitoring. Resco enables Nurse Maude teams to access all of this information on the go, as well as plan and successfully complete more than 5,000 client visits every day.
Melanie Wall
IT Manager Nurse Maude
Nurse Maude
5000+ client visits a day by 1200 workers
What we saw in most of our projects is that Resco provides true mobility with real working offline capabilities we can fully rely on. We also see big advantages in the multi-device capabilities.
Christian Stadler,
Operations Manager CRM
Cosmo Consult SI GmbH
100+ Excel files
reduced to a single app
30+ Minutes
of searching reduced to almost zero
20% of time
saved
For our project, there were some infrastructure restrictions that cannot be fulfilled by the Microsoft apps. They were restricted for that infrastructure, but Resco wasn’t. They said ok, just install the app, connect, and that’s it. So there were no special requirements regarding any infrastructure you need to set up. That was definitely making life much easier.
Sven Lange
Avenade
Turn state-of-the-art technology to your advantage
Customize your solution and stay ahead of the competition by utilizing the latest devices and their capabilities.
Add contextual data to scenes with augmented reality tags
Leverage hands-free scenarios thanks to smartwatches and smartglasses support
Complete work orders with voice commands
Enable back-office experts to your guide field technicians via AR video calls
Identify products and spare parts with AI image recognition
Upgrade your field service technology today
Field Service 2.0 FAQs
What is the license price for Field Service 2.0?
You have made an investment into Microsoft Field Service already. We get it. A very aggressive pricing was put together for existing Microsoft Field Service customers. Reach out to sales@resco.net or your Resco account manager.
Who is Field Service 2.0 intended for?
You have made or plan to make investments into a Field Service solution and now you are looking to equip your people with the most innovative solution to do the best when they are on the go. You know that field work can be challenging, unpredictable and requires planning for the unexpected. Resco Field Service 2.0 is that solution. It breaks the limitations, works 100% offline and wraps around your processes and workflows no matter how complex or elaborate.
Who will support Field Service 2.0?
This solution comes from Resco and is usually delivered by Resco partners – skilled and trained IT houses all around the globe. When running into issues or when you have questions, you can rely on us. Our support team works around the clock. If necessary, they have direct access to our product department and developers. Making sure we guide you the right direction.
Do you have more questions?
Not ready to get in touch yet?
Webinar: Field Service 2.0
You have implemented Field Service, your technicians utilize the mobile app, the managers are getting better insights and you can schedule your resources better. Now what?
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