for Dynamics 365
Field Service Mobile (Xamarin app) is built on Resco and included with every Field Service license since 2018. If you are using this app, you might have heard that by the end of June 2022, it will be discontinued and replaced by the D365 app.
After June 30, 2022, Microsoft will begin to block access to the Field Service Mobile (Xamarin app). The mobile configurator (Woodford) used with Field Service Mobile (Xamarin app) will no longer be able to publish, and end users will not be able to access the mobile app.
In June 2020, Resco has launched its Resco Field Service 2.0 program to enable business continuity for companies relying on Resco technology. It is an alternative for customers who wish to continue using their current field service mobility setup and technology. Compared to Power Apps, it provides uncompromising offline capabilities, the Inspection feature, ability to create mobile forms and reports on site, and much more.
You will find a simple walkthrough of the transition process for both existing users of the Field Service Mobile (Xamarin app) and new customers who are deciding which solution to adopt in the Resco Field Service 2.0 for D365 Transition Guide. If you need help with the transition or have further questions, don’t hesitate to contact us.
To find out more about Resco Field Service 2.0 for D365, discover its benefits and learn about the migration, check out the following resources:
Our employees reported that they are extremely happy with the Resco mobile app because now they have a system they can rely on to manage protocols and data maintenance. The Resco app allows them to focus on what truly matters – servicing life-saving equipment.
Norman Rothe, Head of CRM
Dräger
Our technicians needed full offline capability, and we didn’t see any other solution that could fulfill this need as proficiently as Resco. The lack of offline mode was one of the biggest shortcomings of our previous system.
Rasmus Bjørn Vinther, IT developer
Kemp & Lauritzen
For our 1,200 people in the field we wanted to enable easy access to schedules, data capturing regarding health care visit progress, clinical assessments, and patient monitoring. Resco enables Nurse Maude teams to access all of this information on the go, as well as plan and successfully complete more than 5,000 client visits every day.
Melanie Wall, IT Manager
Nurse Maude
Approximately 85% of Civtec customer bookings were scheduled and accessible in the Resco Field Service 2.0 app within the first week of go-live.
Kate Waring, Continuous Improvement Lead
Civtec
As your field operations grow, Resco Field Service 2.0 for D365 grows with you.
Seamless transition from the Field Service Mobile (Xamarin app) with no need to start a new app project
Market-leading offline mode and extensive synchronization capabilities
Runs on desktop, mobile, smart watches, AR/VR headsets, Zebra, iOS, Android, and Windows
Fully customizable to your use case, including tailored branding across the entire app
Ability to create and generate custom reports directly on mobile devices
Allows you to build and use dynamic forms for rapid data collection and evaluation
Field Service Mobile (Xamarin app) users know that Resco´s proven technology guarantees stability. Migrating to Resco Field Service 2.0 for D365 will allow you to continue using your current setup. And unless you decide to enhance the solution with additional functionalities, your technicians won´t need get any further training.