Resco Field Service 2.0 for D365 Transition

Big changes are coming to Dynamics for Field Service. Are you ready?

As the Field Service Mobile (Xamarin app) is nearing its end of life, you might be worried about having to rebuild your whole project from scratch. Resco offers a hassle-free alternative that allows you to keep your current field service mobility setup without having to start again from scratch. Resco Field Service 2.0 for Dynamics 365 is an all-in-one mobile solution that helps you handle even the most complex scenarios.

FAQs

What’s going on with mobility for Dynamics 365 Field Service?

Field Service Mobile (Xamarin app) is built on Resco and included with every Field Service license since 2018. If you are using this app, you might have heard that by the end of June 2022, it will be discontinued and replaced by the D365 app.

What will happen after June 30, 2022?

After June 30, 2022, Microsoft will begin to block access to the Field Service Mobile (Xamarin app). The mobile configurator (Woodford) used with Field Service Mobile (Xamarin app) will no longer be able to publish, and end users will not be able to access the mobile app.

What is Resco Field Service 2.0 for D365?

In June 2020, Resco has launched its Resco Field Service 2.0 program to enable business continuity for companies relying on Resco technology. It is an alternative for customers who wish to continue using their current field service mobility setup and technology. Compared to Power Apps, it provides uncompromising offline capabilities, the Inspection feature, ability to create mobile forms and reports on site, and much more.

How do I switch from Field Service Mobile (Xamarin app) to Resco Field Service 2.0 for D365?

You will find a simple walkthrough of the transition process for both existing users of the Field Service Mobile (Xamarin app) and new customers who are deciding which solution to adopt in the Resco Field Service 2.0 for D365 Transition Guide. If you need help with the transition or have further questions, don’t hesitate to contact us.

Where can I find more rescources?

To find out more about Resco Field Service 2.0 for D365, discover its benefits and learn about the migration, check out the following resources:

Need help with the transition?


Find out how Resco Field Service 2.0 for D365 helps customers overcome their challenges

draeger

Faster field service dispatching by data being synced in seconds rather than minutes
Our employees reported that they are extremely happy with the Resco mobile app because now they have a system they can rely on to manage protocols and data maintenance. The Resco app allows them to focus on what truly matters – servicing life-saving equipment.
Norman Rothe, Head of CRM Dräger Read full case study

kemp lauritzen

Full overview of company assets, saving hours in the field and improved data quality.
Our technicians needed full offline capability, and we didn’t see any other solution that could fulfill this need as proficiently as Resco. The lack of offline mode was one of the biggest shortcomings of our previous system.
Rasmus Bjørn Vinther, IT developer Kemp & Lauritzen Read full case study

toyota

45% Increase

in process efficiency

$350K/mo

revenue increase

User adoption

improved

I chose Resco around three core components: the mobility, the stability – they weren’t experiencing any crash issues, and the last point – the flexibility, which was really critical for us.

Jason Johnson, Corporate Marketing Manager
Southern States Toyotalift

nurse maude

5000+ client visits a day by 1200 workers
For our 1,200 people in the field we wanted to enable easy access to schedules, data capturing regarding health care visit progress, clinical assessments, and patient monitoring. Resco enables Nurse Maude teams to access all of this information on the go, as well as plan and successfully complete more than 5,000 client visits every day.
Melanie Wall, IT Manager Nurse Maude Read full case study

civtec

To deal with complex field service scenarios, Civtec deployed Resco´s all-in-one solution Field Service 2.0
Approximately 85% of Civtec customer bookings were scheduled and accessible in the Resco Field Service 2.0 app within the first week of go-live.
Kate Waring, Continuous Improvement Lead Civtec Read full case study
Civtec workers

  • draeger

  • toyota

  • nurse maude

  • civtec

Faster field service dispatching by data being synced in seconds rather than minutes
Our employees reported that they are extremely happy with the Resco mobile app because now they have a system they can rely on to manage protocols and data maintenance. The Resco app allows them to focus on what truly matters – servicing life-saving equipment.
Norman Rothe, Head of CRM Dräger Read full case study

Full overview of company assets, saving hours in the field and improved data quality.
Our technicians needed full offline capability, and we didn’t see any other solution that could fulfill this need as proficiently as Resco. The lack of offline mode was one of the biggest shortcomings of our previous system.
Rasmus Bjørn Vinther, IT developer Kemp & Lauritzen Read full case study

5000+ client visits a day by 1200 workers
For our 1,200 people in the field we wanted to enable easy access to schedules, data capturing regarding health care visit progress, clinical assessments, and patient monitoring. Resco enables Nurse Maude teams to access all of this information on the go, as well as plan and successfully complete more than 5,000 client visits every day.
Melanie Wall, IT Manager Nurse Maude Read full case study

To deal with complex field service scenarios, Civtec deployed Resco´s all-in-one solution Field Service 2.0
Approximately 85% of Civtec customer bookings were scheduled and accessible in the Resco Field Service 2.0 app within the first week of go-live.
Kate Waring, Continuous Improvement Lead Civtec Read full case study
Civtec deployed Resco´s all-in-one solution Field Service 2.0

Strong roadmap with a vision

As your field operations grow, Resco Field Service 2.0 for D365 grows with you.

What are the main benefits of Resco Field Service 2.0 for D365?

Seamless transition from the Field Service Mobile (Xamarin app) with no need to start a new app project

Market-leading offline mode and extensive synchronization capabilities

Runs on desktop, mobile, smart watches, AR/VR headsets, Zebra, iOS, Android, and Windows

Fully customizable to your use case, including tailored branding across the entire app

Ability to create and generate custom reports directly on mobile devicess

Allows you to build and use dynamic forms for rapid data collection and evaluation


Transition to Resco Field Service 2.0 for D365 today

Field Service Mobile (Xamarin app) users know that Resco´s proven technology guarantees stability. Migrating to Resco Field Service 2.0 for D365 will allow you to continue using your current setup. And unless you decide to enhance the solution with additional functionalities, your technicians won´t need get any further training.