Spring Update 2021 preview: Client Portal, RealWear support, Microsoft Business Central integration & much more coming soon

A notebook with customer portal running and Houston AR in background

Resco’s Spring Update 2021 will launch at the end of March. Let’s now take a closer look at what you can expect in the new release.

Empower clients with Client Portal

Last year, we introduced Manager Experience as part of Resco Inspections – a tool for managers to schedule and review tasks more effectively, improving their overall user experience with the solution. Taking this initiative a step further, we’re launching Client Portal, which is all about reinforcing the communication and collaboration flow between organizations and their clients.

Resco Customer Portal screen coming in the spring update 2021

Client Portal will be the go-to hub for your end customers, storing account-related documents and data in a single repository. They can access documents, service history, request inspections and service visits, get support, check orders and everything related to their account in one place.

Resco Customer portal screen of the upcoming spring release 2021

AR comes to Android, followed by a one-of-a-kind app for RealWear headsets

Remote collaboration will get another push with the Resco Spring Update. Thousands of technicians and experts will be able to draw and receive AR instructions also on Android devices, complementing the AR video call support introduced in Winter Update 2020. Making Houston AR video calls available on the most widespread smartphone platform will allow countless users and frontline workers to receive affordable AR remote support.

In the Spring Update, we are planning to improve how technicians and experts can draw instructions during the calls. Users will be able to place pre-defined arrows into the scene and adjust their direction and size with a simple tap-and-drag functionality. This way, it will be easier for workers to align the highlights precisely where intended. And a new movable navigation panel in the web app will further improve tool selection and visibility into the shared scene for experts.

Resco Houston AR video call with predefined arrows and simpler UI

Introducing a Smart Worker concept, we are aiming to equip frontline workers with the best software, hardware, and knowledge for their day-to-day tasks. That’s why we will unveil a new Inspections-based app for the RealWear HMT-1 device later in the spring.

RealWear HMT-1 device on a helmet with Resco Inspections based app

The app will offer the functionality tailored for hands-free scenarios and voice operation. As a result, users of RealWear devices will get a solution enabling visual digital workflows for Microsoft Dynamics 365 and Resco Cloud, with AR video calls on top of it. The first such solution available on RealWear.

Finding your way – into new ecosystems & on the road

Starting this spring, Resco will be continuously expanding its configurable, no-code integrations for Resco Cloud. Partners and customers will be able to enjoy world-class mobility and easily connect any ERP, CRM or database system to Resco’s Field Service, Mobile Sales, or Inspections. Launching in just a few weeks with out of the box support prepared for Microsoft Business Central.

Microsoft Business Central and Resco solutions integrations

Our integration connector will be also available in Microsoft’s Power Automate library. That will enable you to easily pair Resco solutions with other third-party systems which have a Power Automate connector. The path to new ecosystems and opportunities is expanding once again.

And while talking about expanding worlds – with the upcoming release, there will be also more freedom for those who utilize route planning in their Resco apps. Users will be able to add any custom address as their start location and final destination (not just use addresses pre-filled in the system). Plus, the route optimization algorithm will consider new parameters – opening hours of clients as well as fixed appointments on your calendar.

Furthermore, the Spring Update will introduce many additions available across the Resco platform, such as:

  • Offline DocuSign support on iOS
  • Cloud documents (from SharePoint, OneDrive) for Resco Inspections
  • Rounded images
  • Report designer enhancements
  • Schedule board additions
  • And more

Want to experience Resco Spring Update early?

We’re developing these and many other great upgrades for our Spring Update 2021 – and we’d like you to see them first.

Join our exclusive beta-testing community and you’ll always get the first look at each new Resco release before it’s offered to the general public. You’ll be able to try out new features, tell us what works the best for you, and suggest where we can improve.

The first beta of the Spring Update will arrive in a week. If you sign up for beta testing (or have already signed up in the past) you will receive an email notification immediately after it becomes available.

Please note that the features and images above are development previews and can be subject to change in the final product release.