In Resco’s summer release, we made a few improvements to our Inspections so that it is more storage-efficient and faster.
We know that time is one of the most important resources and we don’t want our customers to spend it on solving storage problems. After carefully evaluating how questionnaire answers are stored, we are introducing new lightweight versions of the JSON storage format.
Good usability plays an important part in customer satisfaction. That is why we are bringing you improvements to the UX of our grid editor. They include improved text legibility or clearer labels.
When you are editing a custom grid layout, you can now toggle between labels or logical names for the questions. You can also delete unnecessary rows or columns directly in the editor.
Better resource filtering in Schedule Board
We are making schedule managers’ and dispatchers’ jobs easier by improved filtering in the Schedule board.
They will now be able to filter workers based on criteria such as proximity, soonest availability, skills, or territory. Thanks to this, they can assign schedulable sources to the most suitable workers.
Access Resco Guides through Microsoft Dynamics 365
In every industry, mobile workers run into challenging tasks from time to time. They have to resolve a rare issue, find themselves in a specific problem for the first time, or need to follow a new regulation.
And that’s where step-by-step instructions ease the pressure and increase their chances of success.
To enable more companies and their employees to leverage the power of instructions, the Resco Guides module will become available through Microsoft Dynamics 365 within the first half of July.
With Resco Guides, you and your teams can create, manage, and collect expert knowledge and utilize it in the day-to-day work. Feedback collection out of the office becomes now too.
Enable the new module in your Dynamics admin console and you can start innovating onboarding, training, and daily work of mobile workers.
And as always with Resco, you can leverage the power of Guides in the full offline scenarios too.
Check guides directly from Inspections questionnaires
The instructions allow workers to lower work pressure, increase first-time fix rate, and gain confidence in solving tasks. But the benefits shouldn’t come with compromises in the user experience.
That’s why it is now possible to integrate Resco Guides directly into the Inspections questionnaire and access instructions without interrupting an actual workflow. The workers don’t have to stop filling out a mobile form to check how to perform an action.
In just a few taps, they can check guides directly from the questionnaire and return to the inspection immediately. You can also choose whether to display a guide as a link or icon to blend the guide into the form visually.
Build advanced integrations via Azure Logic Apps
Manual data entry and data exchange between various systems might be one of the most tedious and inefficient tasks in the corporate world. Automated workflows are, therefore, an integral piece of innovative organizations.
To build more powerful integrations and automation, you can now utilize the Resco Cloud connector within Azure Logic Apps. With the Power Automate connector already in use, you can now choose which tool serves your needs better.
While both have their benefits, the new Logic App connector bolsters more advanced technical capabilities like roles management, connection monitoring, or development tools suitable for our partner network and technology integrators.
For example, Azure Logic Apps contains a catalog of hundreds of available connectors enabling to integrate Resco with platforms & services like SAP ERP, Stripe, or MSD365 Business Central.
Log in to Resco with Okta digital identity
Handling the digital identities grow in complexity for companies as the number of employees and digital solutions in use rise. And at the same time, remembering credentials for all the apps is a nightmare for mobile workers.
To eliminate the repeating login process and manage digital identities in one place, you can now use Okta integration with Resco. With the new integration available, your teams or clients can access Resco services with their Okta digital identity.
The smoother login process and no need to remember multiple credentials for every tool enable you to improve the user experience for your workers, suppliers, or any other external users.
Take your business to the next level with Resco technology
Apart from the highlights above, with Resco’s Summer Update 2022, you can take advantage of other new capabilities in Inspections, Resco Cloud, Guides, and more.