Resco – Field Service 2.0
How can you benefit from Resco’s Field Service 2.0?
Drive business growth
Access new business opportunities by receiving project recommendations from Resco & attract new leads.
Low costs, powerful results
Expand on the field service technology you already use. Dynamics 365 Field Service blends seamlessly with Resco. No limitations, zero compromises.
Grow your expertise
Free consultations with our experienced Technical, Sales, and Product teams to help you increase customer satisfaction.
Help your customers resolve work orders faster
Give technicians the tools necessary to get the job done. Your clients can boost their productivity and offer better services, which in turn leads to higher satisfaction from their customers.
Provide better insights to back office teams
Monitoring job performance and location gives dispatchers, supervisors and managers new type of insights necessary to increase efficiency and improve work processes.
Leverage state-of-the-art technology
Enable clients to stay ahead of the competition by utilizing the latest devices and their capabilities. Create unique experiences to strengthen user adoption and increase performance in the field.
Case studies
Our technicians needed full offline capability, and we didn’t see any other solution that could fulfill this need as proficiently as Resco. The lack of offline mode was one of the biggest shortcomings of our previous system. Our technicians could only do their jobs online, and it was often hours before they could connect to a network.
Now with Resco, this issue has been erased. They are very happy with the change. It saves them a lot of time and streamlines their work. They love that the app works seamlessly not only on their tablets but their mobile phones too.
Rasmus Bjørn Vinther,
IT developer
Kemp & Lauritzen
Full overview of company assets
Saving hours in the field
Improved data quality
I chose Resco around three core components: the mobility, the stability – they weren’t experiencing the crash issues. We started off with Resco “of the shelf” and then went to the subscriber version where we began the customization – and that last point of flexibility was really critical. We have a number of processes which are unique to us and we have to work through those. With Resco, I was able to see that we had the capability of going there.
We had a 45% increase in process efficiency. This really came from that stability – being able to know what we were trying to gain in terms of insight from our salespeople and their pipeline and what was going on the field.
Jason Johnson,
Corporate Marketing Manager
Toyota Material Handling
45% Increase
in process efficiency
$350K/mo
revenue increase
User adoption
improved
For our 1,200 people in the field we wanted to enable easy access to schedules, data capturing regarding health care visit progress, clinical assessments, and patient monitoring. Resco enables Nurse Maude teams to access all of this information on the go, as well as plan and successfully complete more than 5,000 client visits every day.
Melanie Wall
IT Manager Nurse Maude
Nurse Maude
5000+ client visits a day by 1200 workers
What we saw in most of our projects is that Resco provides true mobility with real working offline capabilities we can fully rely on. We also see big advantages in this multi device capabilities.
Often we start designing the app intended for tablets or even laptops (due to the offline capabilities). However, the field service users often switch to smartphones. Less stuff to carry, same functionality, easy handling.
Taking photos and adding them to work orders is as easy as posting in facebook, I mean you can’t beat this, right? :). There is much more, which always amazes our customer because they are prepared to hear „sorry, we can’t do that“. Sometimes the field service users need to carry documents.
100+ Excel files
reduced to a single app
30+ Minutes
of searching reduced to almost zero
20% of time
saved
We simply then integrate SharePoint. Same works with Exchange, need your appointments as well as your work orders? No problem, just integrate Exchange.
Create the field service report in the FS App and send it to your customer? No problem, use the report designer and exchange integration. And I’m still not talking about things like route planning or working through the work order itself.
And for us as a partner, especially me (but I see that when new colleagues are introduced into Woodford) the ability to easily and quickly extend functionality with no code is still amazing.
Christian Stadler,
Operations Manager CRM
Cosmo Consult SI GmbH
For our project, there were some infrastructure restrictions which cannot be fulfilled by the Microsoft apps. They were restricted for that infrastructure, but Resco wasn’t. They said ok, just install the app, connect, and that’s it. So there was no special requirements regarding any infrastructure you need to set up. That was definitely making life much easier.
We can reach out to Resco’s support pretty fast and we can say we need this and that requirement and they try to implement it for the next wave. We just have good experience with that approach.
Sven Lange & Jens Grambau
Avenade
Expand your field service offering today
Field Service 2.0 FAQs
What is the license price for Field Service 2.0?
You have made an investment into Microsoft Field Service already. We get it. A very aggressive pricing was put together for existing Microsoft Field Service customers. Reach out to sales@resco.net or your Resco account manager.
Who is Field Service 2.0 intended for?
You have made or plan to make investments into a Field Service solution and now you are looking to equip your people with the most innovative solution to do the best when they are on the go. You know that field work can be challenging, unpredictable and requires planning for the unexpected. Resco Field Service 2.0 is that solution. It breaks the limitations, works 100% offline and wraps around your processes and workflows no matter how complex or elaborate.
Who will support Field Service 2.0?
This solution comes from Resco and is usually delivered by Resco partners – skilled and trained IT houses all around the globe. When running into issues or when you have questions, you can rely on us. Our support team works around the clock. If necessary, they have direct access to our product department and developers. Making sure we guide you the right direction.
Do you have more questions?
Learn more about Field Service 2.0
Webinar: Field Service 2.0
You have implemented Field Service, your technicians utilize the mobile app, the managers are getting better insights and you can schedule your resources better. Now what?
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