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I chose Resco around three core components: the mobility, the stability – they weren’t experiencing the crash issues. We started off with Resco “of the shelf” and then went to the subscriber version where we began the customization – and that last point of flexibility was really critical. We have a number of processes which are unique to us and we have to work through those. With Resco, I was able to see that we had the capability of going there.
We had a 45% increase in process efficiency. This really came from that stability – being able to know what we were trying to gain in terms of insight from our salespeople and their pipeline and what was going on the field.
Jason Johnson, Corporate Marketing Manager, Toyota Material Handling
in process efficiency
reduced to a single app
of searching reduced to almost zero
What we saw in most of our projects is that Resco provides true mobility with real working offline capabilities we can fully rely on. We also see big advantages in this multi device capabilities. Often we start designing the app intended for tablets or even laptops (due to the offline capabilities). However, the field service users often switch to smartphones. Less stuff to carry, same functionality, easy handling.
Taking photos and adding them to work orders is as easy as posting in facebook, I mean you can’t beat this, right? :). There is much more, which always amazes our customer because they are prepared to hear „sorry, we can’t do that“. Sometimes the field service users need to carry documents. We simply then integrate SharePoint. Same works with Exchange, need your appointments as well as your work orders? No problem, just integrate Exchange. Create the field service report in the FS App and send it to your customer? No problem, use the report designer and exchange integration. And I’m still not talking about things like route planning or working through the work order itself.
And for us as a partner, especially me (but I see that when new colleagues are introduced into Woodford) the ability to easily and quickly extend functionality with no code is still amazing.
Christian Stadler, Operations Manager CRM, Cosmo Consult SI GmbH
For our project, there were some infrastructure restrictions which cannot be fulfilled by the Microsoft apps. They were restricted for that infrastructure, but Resco wasn’t. They said ok, just install the app, connect, and that’s it. So there was no special requirements regarding any infrastructure you need to set up. That was definitely making life much easier.
We can reach out to Resco’s support pretty fast and we can say we need this and that requirement and they try to implement it for the next wave. We just have good experience with that approach.
SVEN LANGE & JENS GRAMBAU, AVANADE