What we saw in most of our projects is that Resco provides true mobility with real working offline capabilities we can fully rely on. We also see big advantages in this multi device capabilities. Often we start designing the app intended for tablets or even laptops (due to the offline capabilities). However, the field service users often switch to smartphones. Less stuff to carry, same functionality, easy handling.

Taking photos and adding them to work orders is as easy as posting in facebook, I mean you can’t beat this, right? :). There is much more, which always amazes our customer because they are prepared to hear „sorry, we can’t do that“. Sometimes the field service users need to carry documents. We simply then integrate SharePoint. Same works with Exchange, need your appointments as well as your work orders? No problem, just integrate Exchange. Create the field service report in the FS App and send it to your customer? No problem, use the report designer and exchange integration. And I’m still not talking about things like route planning or working through the work order itself.

And for us as a partner, especially me (but I see that when new colleagues are introduced into Woodford) the ability to easily and quickly extend functionality with no code is still amazing.

Christian Stadler, Operations Manager CRM, Cosmo Consult SI GmbH