Resco – Field Service 2.0

Go beyond traditional field service

Stay competitive in your field service practice. Provide more insights to your customers‘ management and deliver the best field mobile technology to their technicians.

How can you benefit from Resco’s Field Service 2.0?

Drive business growth

Access new business opportunities by receiving project recommendations from Resco & attract new leads.

Low development costs, powerful results

Expand on the field service technology you already use. Dynamics 365 Field Service blends seamlessly with Resco. No limitations, zero compromises.

Grow your expertise

Free consultations with our experienced Technical, Sales, and Product teams to help you increase customer satisfaction.

Help your customers resolve work orders faster

Give technicians the tools necessary to get the job done. Your clients can boost their productivity and offer better services, which in turn leads to higher satisfaction from their customers.

Plan routes and always get to your next location on time using real-time traffic information.

Perform maintenance checks and audits using mobile forms.

Generate reports right after the work order is completed.

Always work with up-to-date manuals and access them all from a single device.

Provide better insights to back office teams

Monitoring job performance and location gives dispatchers, supervisors and managers new type of insights necessary to increase efficiency and improve work processes.

Live location monitoring reveals who’s available at all times.

Check past locations and activities.

Optimize planning and proactively resolve situations with future predictions.

Leverage state-of-the-art technology

Enable clients to stay ahead of the competition by utilizing the latest devices and their capabilities. Create unique experiences to strengthen user adoption and increase performance in the field.

Add augmented reality tags to images or 3D scenes to easily provide contextual information and highlight specific areas.

Run your app on smartwatches and Microsoft HoloLens, ensuring hands-free scenarios.

Complete work orders with voice commands.

Deploy remote assistance to guide technicians through complicated assignments.

Identify products or spare parts with AI image recognition.

toyota

I chose Resco around three core components: the mobility, the stability – they weren’t experiencing the crash issues. We started off with Resco “of the shelf” and then went to the subscriber version where we began the customization – and that last point of flexibility was really critical. We have a number of processes which are unique to us and we have to work through those. With Resco, I was able to see that we had the capability of going there.

We had a 45% increase in process efficiency. This really came from that stability – being able to know what we were trying to gain in terms of insight from our salespeople and their pipeline and what was going on the field.

Jason Johnson, Corporate Marketing Manager, Toyota Material Handling

LEARN MORE

45% Increase

in process efficiency

$350K/mo

revenue increase

User adoption

improved

cosmo_consult

100+ Excel files

reduced to a single app

30+ Minutes

of searching reduced to almost zero

20% of time

saved


What we saw in most of our projects is that Resco provides true mobility with real working offline capabilities we can fully rely on. We also see big advantages in this multi device capabilities. Often we start designing the app intended for tablets or even laptops (due to the offline capabilities). However, the field service users often switch to smartphones. Less stuff to carry, same functionality, easy handling.

Taking photos and adding them to work orders is as easy as posting in facebook, I mean you can’t beat this, right? :). There is much more, which always amazes our customer because they are prepared to hear „sorry, we can’t do that“. Sometimes the field service users need to carry documents. We simply then integrate SharePoint. Same works with Exchange, need your appointments as well as your work orders? No problem, just integrate Exchange. Create the field service report in the FS App and send it to your customer? No problem, use the report designer and exchange integration. And I’m still not talking about things like route planning or working through the work order itself.

And for us as a partner, especially me (but I see that when new colleagues are introduced into Woodford) the ability to easily and quickly extend functionality with no code is still amazing.

Christian Stadler, Operations Manager CRM, Cosmo Consult SI GmbH

avanade

For our project, there were some infrastructure restrictions which cannot be fulfilled by the Microsoft apps. They were restricted for that infrastructure, but Resco wasn’t. They said ok, just install the app, connect, and that’s it. So there was no special requirements regarding any infrastructure you need to set up. That was definitely making life much easier.

We can reach out to Resco’s support pretty fast and we can say we need this and that requirement and they try to implement it for the next wave. We just have good experience with that approach.

SVEN LANGE & JENS GRAMBAU, AVANADE

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