Newsroom & Press Releases

Client Portal, support for RealWear, expanded route planning and more revealed in Resco’s Spring Update 2021

Client Portal, support for RealWear, expanded route planning and more revealed in Resco’s Spring Update 2021

3 min read  |  31. Mar 2021

New go-to hub for all your clients

Bratislava, Slovakia – March 31, 2021 – Resco, the leading provider of enterprise mobility solutions for Microsoft Dynamics 365 and Salesforce, has officially launched the latest product improvements and features in its Spring Update 2021. The highlights of the release include the new Client Portal for Resco Inspections and Field Service, RealWear support, the availability of AR remote calls and instructions on Android, and enhanced route planning capabilities.

Client Portal to keep customers in the loop

Client portal in resco spring update feature

The new Client Portal is a tool that streamlines the communication and collaboration flow between companies and end customers, suppliers, contractors, or any other external stakeholders. It’s the place where clients can access all their account-related documents, raise tickets, or get support. The Client Portal is connected with Inspections’ Manager’s Experience tool. So when a client creates a new request, the manager gets instantly notified and can quickly respond.

The Customer Portal can be fully configured to reflect the requirements of a company and its clients.

Learn more about all Inspections enhancements here.

RealWear support & AR video calls on Android boost collaboration

Resco is preparing an Inspections-based app for RealWear HMT-1 devices that will be introduced to the public later this spring. Equipped with functionalities for hands-free scenarios and voice operation, this revolutionary app will help frontline workers perform visual workflows, including AR video calls. It is the first solution of its kind available for Microsoft Dynamics 365 and Resco Cloud workflows on RealWear.

RealWear HMT-1 device on a helmet with Resco Inspections based app

Since winter 2020, Resco’s AR video calls have been available for iOS devices and PC web browsers. Now, Android users can take full advantage as well. Starting this spring, they can draw real-time AR instructions into the calls conducted via Resco apps to guide technicians in the field.

To make AR instructions even clearer and more precise, users across all platforms can add pre-defined arrows to the shared scene and adjust their size and direction.

Learn more about all Innovations enhancements here.

Flexible route planning and legally binding offline signatures

With the Spring Update, Resco is also enhancing its route planning options. From now on, users can change the address of their start location and final destination if it’s different from the one pre-filled in the system. When planning a route, the solution now also takes into account additional information – the visited client’s opening hours and fixed appointments in the mobile user’s calendar.

Furthermore, offline report signing via DocuSign has arrived to iOS and iPadOS. In their Resco apps, field workers can now add legally binding signatures on iPhones and iPads, regardless of Internet connection.

Learn more about all Platform improvements here.

Explore the complete list of new features, capabilities, and improvements from Resco’s Spring Update 2021 here.

Availability

The Spring Update 2021 of Resco Inspections, Resco Multi-Experience Development platform, and Resco Routes is now available to all Resco partners and customers.

Get the latest version of the Resco Inspections app for iOSAndroid, and Windows.

Get the latest version of the Resco Mobile CRM client for iOSAndroid, and Windows.

Download the latest version of Woodford here.

About Resco

Founded in 1999, Resco is one of the global leaders in developing cross-platform mobile software solutions. Today its products are utilized by 2,500+ corporate customers with more than 200,000 licensed users. The cornerstone of Resco’s multi-experience development platform is the Woodford configuration and management tool which, together with the Resco mobile apps, is at the heart of all Resco products.

www.resco.net

Resco Media Relations, +421 2 209 020 17, [email protected]

Related news & press releases

05. August 2025

Resco Power Components to become part of core solutions as standalone offering ends

Bratislava, Slovakia / Boston, USA — August 5, 2025 — Resco has announced a change in how its Power Components are delivered and supported. While they are no longer available as a standalone commercial offering, their functionality will continue to be developed and integrated into Resco’s core product portfolio. Originally launched to bring Resco’s UX […]

04. August 2025

Resco appoints Ivan Stano as Chief Executive Officer to lead company into AI era and new phase of innovation

Bratislava, Slovakia / Boston, USA — August 4, 2025 — Resco, a global provider of enterprise mobility solutions, today announced the appointment of Ivan Stano as its new Chief Executive Officer. With over a decade of leadership experience at Resco, and a proven track record in driving strategic growth, Ivan will guide the company’s evolution […]

23. April 2025

MSDW joins Resco Next 2025 as official media partner

VALENCIA, Spain – Resco is proud to announce that MSDynamicsWorld.com, the largest independent digital source for news and information in the Microsoft Business Applications space, has become an official media partner of Resco Next 2025, the annual business applications community conference that will take place in Valencia, Spain.  Launched in 2008, MSDynamicsWorld.com (MSDW) provides its readers and subscribers […]

15. April 2025

Resco brings a new hierarchy control PCF to Power Platform, extending capabilities for developers

Power Platform developers are now able to utilize a new Resco PCF control enabling hierarchy management within the platform. This component, a frequent request from the community, provides a replacement for the soon-to-be removed feature from Microsoft. Hierarchy Control from Resco will make it easier for users to see and work with data that has a […]

26. March 2025

PartnerTalks joins Resco Next 2025 as official media partner

VALENCIA, Spain — Resco is proud to announce that PartnerTalks, the leading video interview series spotlighting experts in the Microsoft Dynamics 365 ecosystem, has become an official media partner of Resco Next 2025, the annual business applications community conference that will take place in Valencia, Spain. Running since 2019, PartnerTalks has released more than 250 […]

07. February 2025

Jakub Bajla recognized as the first Microsoft MVP for Business Applications solutions in Slovakia 

Bratislava, Feb. 3, 2025 – Microsoft has awarded Jakub Bajla the prestigious title of Microsoft Most Valuable Professional (MVP) in the Business Applications category, making him the first individual in Slovakia to receive this honor. The recognition highlights his dedication to knowledge sharing, technical excellence, and community enablement within the Microsoft Power Platform ecosystem.  Bajla […]

31. October 2024

Resco invites partners to expand Business Central with its mobility solutions

Companies who are building Business Central solutions can offer their clients advanced mobile apps by using Resco technology, helping them to reach their productivity goals.    With Resco-powered mobile apps, clients can perform detailed on-site inspections, track time, optimize job routing, schedule tasks, and access Outlook emails — all while working with Business Central data […]

16. September 2024

More than 100 million displaced from homes; mobile app aids refugees around the world

The world has witnessed disheartening records in recent years. Many more people are being forced to leave their homes compared to a decade ago – over 130 million people are expected be forcibly displaced and stateless in 2024. In such a surge, every minute counts when providing help. And a mobile app helps to save […]

26. February 2024

Resco names Tomas Michalek its new CTO 

Bratislava, Slovakia – Feb. 26, 2024 Tomas Michalek brings an impressive track record of building scalable and efficient mobile solutions to mobility industry leader, Resco. He joins the Resco team from Sygic, where he led teams developing integrated navigation solutions. Tomas achieved success with RoadLords, who grew to 600k truck drivers around Europe, pushing a legacy […]

19. February 2024

Resco announces its Most Valuable Professionals list for exceptional contributions and innovations 

[Bratislava, Feb. 19, 2024] – Resco, a global leader in mobile CRM solutions, is proud to announce the addition of six remarkable professionals to its list of Most Valuable Professionals (MVPs). This recognition is a testament to their profound individual contributions and commitment to innovation in the field of mobile technology and customer relationship management.  […]

27. October 2023

Resco Partner Awards: Celebrating Excellence in Partnership

Marbella, Spain – Oct. 27, 2023 – Resco, a pioneer in mobile technology, announced the winners of the Resco Partner Awards at the resco.NEXT conference.

Resco Partner Awards is an annual event celebrating companies that demonstrate excellence in innovation and implementation of solutions built with Resco technology.

19. October 2023

Resco launches mobile solutions for Power Platform

Resco, a pioneer in mobile technology with years of experience with enterprise mobility solutions for Microsoft Dynamics 365 and Salesforce, is bringing the best of its portfolio to Microsoft Power Platform. Resco Forms+, Resco Docs+, and Resco Steps+ are designed to speed up the development of business applications in Power Platform that tackle frontline challenges […]