Newsroom & Press Releases

The Autumn Update of Resco Mobile CRM delivers 35+ new features and enhancements

The Autumn Update of Resco Mobile CRM delivers 35+ new features and enhancements

5 min read  |  12. Oct 2017

Bratislava, Slovakia – October 11, 2017 – Resco has released the Autumn Update of Resco Mobile CRM, incorporating over 35 new features and enhancements. The ability to preview offline changes before synchronizing with the CRM server, customizable map styles and the new SurveyBuilder module rank among the most significant new additions.
The new additions that come with the latest release are available for free, to all existing Resco customers and partners.

 

User experience

Open custom Home item after launch – system admins can set up any item available on the app’s Home screen to open automatically when users launch the app; e.g. when the user starts Resco Mobile CRM, Dashboard will be displayed instantly

Select/deselect all records – users can select or deselect all records on a list just by tapping the total number of records visible in the list’s footer at the bottom left corner of the screen

Preview offline changes – if you activate the ChangeList option in the app’s Setup section, a ChangeList item will appear on Home, where users can keep track of offline changes which haven’t been synchronized with the server yet

Enhanced keyboard navigation (Windows 10) – users running the application on desktops and laptops can now use the keyboard instead of mouse to navigate within the app and also perform actions like date selection in the Calendar or adding values to fields from picklists

“Between” and “Not Between” filter operators – to further simplify filtering based on numeric values, filter operators “Between” and “Not Between” have been added; e.g. effortlessly view all orders between 10 and 100 thousand dollars

Qualify Lead dialog considers the Parent Account and Parent Contact fields – if a lead has Parent Account and / or Parent Contact fields filled in these will be considered in the Qualify Lead dialog and an option to create new Account or Contact will not be provided to the user

Maximize dialogs (Windows 10) – double-click (or double-tap on a touchscreen devices) on the header of a dialog window for a full screen view

Sync notifications (iOS, Android) – when the synchronization is completed, the users will be informed about it via a notification even if the app has been running in background

Select text in disabled field (Windows 10) – if a certain field is disabled (not editable), the user can still select the text (and numeric values) from this field; e.g. a sales rep might not be allowed to alter the technical description of a product, but he can still select the text and copy it into an e-mail sent to the customer

Quickly create records from device’s main screen (Android) – similar to iOS’ Force Touch shortcuts, Resco Mobile CRM users on Android devices can now also quickly add new records simply by pressing on the app icon.

Better use of available space in New Form UI (iOS, Android)

 

Maps

Customizable map styles – system admins can now use Mapbox to add customized maps to the traditional Resco Mobile CRM map view; e.g. if service technicians use the app, they can have a map of city’s plumbing network available on top of the standard map view

Glympse integration – the mobile users of Field Service for Microsoft Dynamics 365 can share their current location with their back office to let them know they’re still at a customer or on their way to the next job

Set up initial map position and zoom – you can also define the initial map position when users open the map view, so they will immediately see the area relevant for them

Code scanning

Data Matrix barcode – the app now supports also two-dimensional barcodes consisting of black and white “cells” or modules arranged in a square or rectangular pattern, also known as Data Matrix

QR code scanning (Desktop) – users of the desktop version of Resco Mobile CRM can now also use the camera built-in their computers to scan QR codes directly from the app

 

Chat

Private channels – users can create channels in chat which will be invisible to other users, unless invited to join

Send entity notifications – you can send and receive interactive push notifications that will take the user directly to the record you are discussing

 

Inspections

Create and fill dynamic questionnaires – create dynamic mobile questionnaires with our new SurveyBuilder module for Dynamics 365/CRM, or even directly in the dedicated designer; the mobile users can then fill them out in the field

 

Resco Field Service

Semi/fully automatic scheduling – the Scheduler can automatically assign incidents to the staff that is qualified and available to solve the issue

Violations and alerts – in the Scheduler the back office users can be notified about irregularities and breaches (e.g. work order scheduled out of operational hours) with new state icons

KPI monitor – users can see a status bar in the app that displays the defined key performance indicators (KPI) to see how they’re fulfilling their business targets (e.g. number of customer visits, resolved incidents, etc.)

Two-week mode – the Calendar has been expanded with a new Two-week view on top of the standard Day, Week, Month, and Agenda views already available

Hide weekends and dim non-working hours – system admins can set up the Calendar so that it will not show weekend days and even dim non-working hours on working days

Statistics overview – see a monthly statistical overview of completed vs. scheduled work orders

Create Quote from Work Order – users can create Quotes directly from Work Orders

Service Interval field on Asset – a new field which indicates how frequently regular maintenance has to take place has been added to the Asset entity

Recurrence field on Appointment – users can set up that an Appointment should be repeated after a particular time period and show it in the Calendar

Automatically create next recurring appointment – if an Incident is created from Appointment with recurrence (e.g. related to an Asset with service interval set), new Appointment is created automatically for the next date

 

Synchronization

Upload modifications in the order of creation – Resco Mobile CRM can now synchronize the changes done in the app with your CRM server in the order they were carried out

Certificate pinning (iOS) –to further secure client/server authentication, you can store the security certificate on the Resco Mobile CRM app to ensure that any SSL request made matches the certificate your CRM server uses

 Download speed improvements and optimizations can be expected in this update.

 

Form Rules & JavaScript Bridge

Shared variables in List row-script are accessible through JavaScript – virtual fields (shared variables) are now available on lists as well, with the information persistent even after row-script reloads the row

FormatText function – to easily format structured text (e.g. emails, notifications) admins can use new formatting option that will replace strings {entity.fieldname:format} automatically with corresponding fields, without the need to create long concatenations in form rules

FormatSingle function – pass {1} to get the entity ID, or {2} to get the entity name of a lookup

GetDatePart function – a new parameter has been added: WeekOfYear

Notifications on Home items – JavaScript Bridge now enables to show notification icons (red circle with a number) on Home items

 

About Resco Mobile CRM

Resco Mobile CRM is the all-in-one mobile solution that gives users around-the-clock access to CRM data wherever they are. It can be utilized with Microsoft Dynamics 365/CRM, Salesforce, or as part of Resco’s standalone CRM solution — Resco Cloud. It offers reliable offline functionality, interactive maps, support of custom entities & many other capabilities that make it the product people love to use.

 

About Resco

Resco, founded in 1999, is one of the global leaders in developing cross-platform mobile software solutions. The team of Resco professionals utilizes its knowledge by designing products for corporate customers, developers, integrators, end users. Today, Resco Mobile CRM is utilized by more than 1900 corporate customers around the world.
For more information please visit www.resco.net

 

Related news & press releases

05. August 2025

Resco Power Components to become part of core solutions as standalone offering ends

Bratislava, Slovakia / Boston, USA — August 5, 2025 — Resco has announced a change in how its Power Components are delivered and supported. While they are no longer available as a standalone commercial offering, their functionality will continue to be developed and integrated into Resco’s core product portfolio. Originally launched to bring Resco’s UX […]

04. August 2025

Resco appoints Ivan Stano as Chief Executive Officer to lead company into AI era and new phase of innovation

Bratislava, Slovakia / Boston, USA — August 4, 2025 — Resco, a global provider of enterprise mobility solutions, today announced the appointment of Ivan Stano as its new Chief Executive Officer. With over a decade of leadership experience at Resco, and a proven track record in driving strategic growth, Ivan will guide the company’s evolution […]

23. April 2025

MSDW joins Resco Next 2025 as official media partner

VALENCIA, Spain – Resco is proud to announce that MSDynamicsWorld.com, the largest independent digital source for news and information in the Microsoft Business Applications space, has become an official media partner of Resco Next 2025, the annual business applications community conference that will take place in Valencia, Spain.  Launched in 2008, MSDynamicsWorld.com (MSDW) provides its readers and subscribers […]

15. April 2025

Resco brings a new hierarchy control PCF to Power Platform, extending capabilities for developers

Power Platform developers are now able to utilize a new Resco PCF control enabling hierarchy management within the platform. This component, a frequent request from the community, provides a replacement for the soon-to-be removed feature from Microsoft. Hierarchy Control from Resco will make it easier for users to see and work with data that has a […]

26. March 2025

PartnerTalks joins Resco Next 2025 as official media partner

VALENCIA, Spain — Resco is proud to announce that PartnerTalks, the leading video interview series spotlighting experts in the Microsoft Dynamics 365 ecosystem, has become an official media partner of Resco Next 2025, the annual business applications community conference that will take place in Valencia, Spain. Running since 2019, PartnerTalks has released more than 250 […]

07. February 2025

Jakub Bajla recognized as the first Microsoft MVP for Business Applications solutions in Slovakia 

Bratislava, Feb. 3, 2025 – Microsoft has awarded Jakub Bajla the prestigious title of Microsoft Most Valuable Professional (MVP) in the Business Applications category, making him the first individual in Slovakia to receive this honor. The recognition highlights his dedication to knowledge sharing, technical excellence, and community enablement within the Microsoft Power Platform ecosystem.  Bajla […]

31. October 2024

Resco invites partners to expand Business Central with its mobility solutions

Companies who are building Business Central solutions can offer their clients advanced mobile apps by using Resco technology, helping them to reach their productivity goals.    With Resco-powered mobile apps, clients can perform detailed on-site inspections, track time, optimize job routing, schedule tasks, and access Outlook emails — all while working with Business Central data […]

16. September 2024

More than 100 million displaced from homes; mobile app aids refugees around the world

The world has witnessed disheartening records in recent years. Many more people are being forced to leave their homes compared to a decade ago – over 130 million people are expected be forcibly displaced and stateless in 2024. In such a surge, every minute counts when providing help. And a mobile app helps to save […]

26. February 2024

Resco names Tomas Michalek its new CTO 

Bratislava, Slovakia – Feb. 26, 2024 Tomas Michalek brings an impressive track record of building scalable and efficient mobile solutions to mobility industry leader, Resco. He joins the Resco team from Sygic, where he led teams developing integrated navigation solutions. Tomas achieved success with RoadLords, who grew to 600k truck drivers around Europe, pushing a legacy […]

19. February 2024

Resco announces its Most Valuable Professionals list for exceptional contributions and innovations 

[Bratislava, Feb. 19, 2024] – Resco, a global leader in mobile CRM solutions, is proud to announce the addition of six remarkable professionals to its list of Most Valuable Professionals (MVPs). This recognition is a testament to their profound individual contributions and commitment to innovation in the field of mobile technology and customer relationship management.  […]

27. October 2023

Resco Partner Awards: Celebrating Excellence in Partnership

Marbella, Spain – Oct. 27, 2023 – Resco, a pioneer in mobile technology, announced the winners of the Resco Partner Awards at the resco.NEXT conference.

Resco Partner Awards is an annual event celebrating companies that demonstrate excellence in innovation and implementation of solutions built with Resco technology.

19. October 2023

Resco launches mobile solutions for Power Platform

Resco, a pioneer in mobile technology with years of experience with enterprise mobility solutions for Microsoft Dynamics 365 and Salesforce, is bringing the best of its portfolio to Microsoft Power Platform. Resco Forms+, Resco Docs+, and Resco Steps+ are designed to speed up the development of business applications in Power Platform that tackle frontline challenges […]