Top 4 features that Resco Field Service customers appreciate the most

Read on to find out what features of Field Service our customers appreciate the most as they help them overcome their challenges.

1. Increased efficiency

Dräger, which has manufactured and serviced such equipment for over a century, understands that moments matter when it comes to protecting a person’s life.

Before starting to work with Resco technology, the company’s outdated Outlook Offline app, which Microsoft no longer supported, had long synchronization times, frustrated operations teams and field service technicians trying to view, manage and coordinate service schedules and parts requirements.

To improve efficiency and provide their customers with world-class service, Dräger wanted a faster, more reliable, and feature-rich mobile app to provide offline capabilities to their field service force. Together with their implementation partner Avanade, they chose Resco Field Service. Today, the app is live for 1000 + users.

2. Offline capabilities

Kemp & Lauritzen is Denmark’s largest technical installation company. As their old system was outdated and no longer supported, they wanted to replace it with an up-to-date system that they can tailor to their needs.

Before utilizing the Resco app provided by Microsoft as part of Dynamics 365 Field Service, the company didn’t have a good overview of their resources. This resulted in wasted and inefficiently handled opportunities. The company has been initially using the Resco-based Microsoft Dynamics 365 Field Service app, which they chose because it can handle complex setup, and work seamlessly offline.

Kemp & Lauritzen switched to Resco’s Field Service to get the full Resco mobile experience without any limitations. Resco Inspections & Audits is now a core part of their mobile solution.

Read the case study to find out more

3. Universal user adoption

Nurse Maude Association is a major organization providing community healthcare services in New Zealand. To keep track of all their activities, Nurse Maude had invested in Microsoft Dynamics 365. Intergen, Nurse Maude’s IT implementation partner, recommended Resco’s Field Service as the ideal mobile solution. It connects directly with Microsoft Dynamics 365/CRM and can be customized without any limitations, even without coding.

The Nurse Maude workforce have a different range of IT skills and it was important that staff at all levels were able to use the mobile solution. With Resco, association encountered only an extremely small percentage of users that required continued support.

The mobile app enables users to provide work status updates, look up, enter, edit, or update client details and clinical notes whenever needed. Before Resco, the staff in the field were using a paper-based system to record actual visit times and details. And this is just one of the many ways digital technologies are transforming healthcare.

4. High customizability

Before Resco, Civtec didn´t use a single field service solution. When choosing a new solution, they considered several important things, such as customizability and offline features. After thorough research, Civtec chose Resco Field Service.

One of the main benefits that convinced them that Resco is the best fit were the application´s customizability. That is why they modified the app theme to align with their corporate branding and customized menu layouts and lists to show the most relevant fields first for users to read and select buttons easily.

Read the case study to find out more

To discover all the benefits, check out the Field Service landing page.