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Smarter reports, Houston enhancements, and Salesforce Chatter introduced in Winter Update 2020

screenshot from new features in Resco Winter Update 2020 for partners

Bratislava, Slovakia – December 9, 2020 – Resco, the leading provider of enterprise mobility solutions for Microsoft Dynamics 365 and Salesforce, introduced the newest product features and enhancements in its Winter Update 2020. The highlights include improved report designer, Houston enhancements, new customization options, and Salesforce chatter integration.

Inspections: Streamlined report designing

Before this Winter update, designing reports was only possible in the Report Designer, requiring advanced technical skills. From now on, designing reports is much easier, as users can do it directly in the Questionnaire Designer.

The Questionnaire Designer is easy to handle, therefore even users without deep technical know-how can design reports smoothly. By being able to create forms and design reports at the same time, users can save valuable time. What’s more, they can preview the report’s result immediately – still in the Questionnaire Designer.

Read more about what else is new in Resco Inspections.

Switching between app projects

Users of Resco apps will be able to define multiple app projects and then choose which one to use when signing in. An option to switch between the projects is also available within the settings/setup button. Multiple apps feature means users can access different data and user interfaces in just one click. Instead of having just one project and one experience for each user, companies can create as many carefully crafted experiences for end-users as they need.

Read more about the Multiple app feature.

Houston now available from all Resco apps

Resco’s remote assistance tool becomes available on Android devices with the Winter Update 2020. Besides regular phones and tablets, users can also use headsets from RealWear or ruggedized devices from Zebra. It allows companies to deploy remote assistance to new scenarios and challenging environments.

Furthermore, Houston becomes available from all Resco apps as it can be added from a standard entity form. Users no longer need Inspections license, which further widens the accessibility of Houston. Resco also introduced an improvement in the precision of the AR drawing. By implementing plane detection functionality on iOS devices, users can now place AR annotations to the scene more comfortable.

Read more about Houston enhancements.

Chatter available for users with Salesforce backend

The collaboration platform Salesforce Chatter becomes available for all companies using Resco with Salesforce as a backend. It allows employees to communicate and share information about a particular record in real-time. Various settings are available for synchronization and offline use of the feature. Users can choose whether they want to sync the chat always when online, refresh it only when needed, or during synchronization of all data.

Read more about Salesforce Chatter integration.

New customization options

As the user experience is important in the adoption of new solutions within companies, Resco is also introducing new ways of customizing Resco apps’ Home screens. Users can easily add custom icons, change the logo image, or create sections for organizing menu items into user-friendly groups. A simplified Home with categorization helps users find what they are looking for quickly.

Users can also take advantage of revamped default app templates. Here is a list of the templates that were reworked:

  • Resco Cloud – Sales
  • Resco Inspections – Inspector
  • Dynamics – Default Sales
  • Dynamics – Inspector
  • Salesforce – Inspector, Field Service, Sales

Learn more about the Home screen customization and revamped templates.

There is a variety of new functionalities enriching specific products and backends. You can find the ultimate guide to what’s new here.

Availability

The Autumn Update 2020 of Resco Inspections, Resco Multi-Experience Development platform,  and Resco Routes is now available to all Resco partners and customers.

Get the new version of the Resco Inspections app for iOS, Android, and Windows.

Get the new version of the Resco Routes app for iOS and Android.

Get the new version of the Resco Mobile CRM client for iOS, Android, and Windows.

Download the latest version of Woodford here.

About Resco

Founded in 1999, Resco is one of the global leaders in developing cross-platform mobile software solutions. Today its products are utilized by 2,500+ corporate customers with more than 200,000 licensed users. The cornerstone of Resco’s multi-experience development platform is the Woodford configuration and management tool which, together with the Resco mobile apps, is at the heart of all Resco products.

www.resco.net

Resco Media Relations, +421 2 209 020 17, communications@resco.net