Frontline Workers in the Digital Age: A Manager’s Guide

Are you ready to adapt?

The work environment will change in the coming years. And eventually, the successful integration of digital solutions outside the office will, for many organizations, become the difference between success and failure. So, are you ready to adapt?

IDC estimates that $1.8 trillion should be spent on Digital Transformation (DX) across industries in 2022. That is an estimated year-over-year growth of over 17.6%.

The investments are staggering. However, most funds go on improving processes for the “the office employees”. But do you know who forms the majority of workforce? The frontline workers.

80% of employees, or approximately 2.7 billion people, don’t do their jobs from an office. They’re behind the production line, between the retail shelves, or up on the wind turbine. They create & sell products, interact with customers, or keep the business working and moving.

The frontline workers are the core of industries and companies. And they can do incredible things with the right tools, knowledge, and support. That’s why every CEO and manager should ask: How can we help our frontline employees to do their job? Digital technology can provide a lot of answers.