Government agency simplifies work of its consultants with Resco Field Sales+

About Slovak Investment and TradeDevelopment Agency (SARIO)

The Slovak Investment and Trade Development Agency (SARIO) is a government-funded allowance organization. SARIO works under the supervision of the Ministry of Economy of the Slovak Republic. SARIO’s primary objective is to improve the standard of living of Slovak citizens by increasing employment and reducing regional disparities.

The agency designs and uses various stimuli to increase the influx of foreign investments with added value. It also supports Slovak companies in their efforts to transform into high-performance businesses successful in globalized world markets. The agency contributes to the qualitative and quantitative growth of the Slovak economy.

SARIO Business challenge

SARIO has been providing high-quality services in investment and export promotion for 15 years. The agency’s consultants spend most of their working time meeting with various representatives from a broad palette of sectors and industries.

At the SARIO agency, we cooperate with various partners, including state actors (ministries, embassies), the public sector (municipalities, associations, trade unions), and private companies from Slovakia and around the world.
We needed a simple but especially effective solution to facilitate the quick sharing of contacts and information between our consultants.Egon Zorád, Director of the Foreign Trade Department at SARIO, described why the agency was exploring ways to best distribute essential information to its employees.

Since SARIO had not used a CRM system previously, they were looking for a complete solution. One that would be easy-to-use both on mobile devices and desktop computers when the consultants get back to the office.

The Solution

Being a government-funded organization, SARIO had a strict budget for its CRM project. More importantly, though, SARIO realized that they did not want to deal with the complexity of implementing a large-scale CRM system. Resco ticked all the boxes – it provided data storage and a mobile CRM app (Field Sales+) that works on many devices. 

Thanks to Resco, we received exactly what suits our requirements. With this system, our consultants have easy access to the database from any location in the world, plus they are able to modify the system according to their needs,Egon Zorád revealed.

The consultants utilize Resco Field Sales+ daily through their iPhones and desktop computers (Windows). They can enter or look up all their client-related activities and details, such as contacts, meetings, events, and more.

Benefits

In-house customization

SARIO was looking for a solution they could maintain themselves and easily customize as required by the users. Resco Field Service+ allows them to do just that.

Additionally, SARIO took advantage of the available branding options, fitting the app with its own logo and naming it DataTrade.

Unified experience across desktop & mobile

The app’s user-friendly interface – with the same look and feel across phones, tablets and laptops – made it easy to handle even for consultants who have not used a CRM system before.

The Resco application has become a daily part of their work, as a platform for using all important information and documents,confirmed Egon Zorád, Director of Foreign Trade Department at SARIO.

Simplifying day-to-day work

The array of features in the app simplifies the consultants‘ preparations for client meetings and reduces the time spent on related administrative tasks.

We are very pleased that we will be able to use the benefits of the system at work, such as business cards scanning and navigation to a meeting with a client,Egon Zorád revealed the features SARIO plan to implement next.

Better overview of activities

Resco Field Sales+ allows SARIO not only to effectively share vital business information, but also provides greater visibility of each consultant’s and team’s activities.

Last but not least, it is extremely important for us that the deployment of the system contributed to the motivation and productivity increase of our consultants,concluded Egon Zorád, director of Foreign Trade Department at SARIO.