Privacy Policy

RESCO PRIVACY POLICY

As of May 25, 2018 Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (the “GDPR”), has become applicable.

We fully respect your privacy, therefore we want to give you information on how your personal data are being collected, used, shared and transferred (“processed”).

This Privacy Notice is for the visitors of our website(s), the users of free trial versions of our products and/or our services, the subscribers to our newsletters and other customers.

Who are we and how to contact us

When we use “we” or “our” in this Privacy Notice, it refers to Resco, s.r.o., Plynarenská 7/A, 821 09 Bratislava, Slovakia, ID No.: 35 768 916, registered with the Commercial Register of Bratislava I, Section: Sro, File No.: 19281/B, as the data controller.

When we process your personal data for our own purposes and on our own behalf, we are in the position of data controller according to GDPR. However, when we process your personal data on behalf of other data controllers, we act in the position of data processor.

If you have any questions on how we process your personal data please contact us at mobilecrm@resco.net  or you can contact us via our Data Protection Officer at zodpovedna.osoba@resco.net.

What are the purposes and legal bases for processing your personal data?

We use several legal bases for our processing:

Legitimate interests

We use our legitimate interest as a legal base when we process your personal data for sending you our newsletters in cases where you use some of our services. It is our legitimate interest that we keep you updated on everything we are currently working on.

Our legitimate interest is also the legal base for processing your personal data when you download free trial versions of our products. Providing us with this basic information about you will allow us to help you during the process of using the trial versions.

We also use legitimate interest as the legal base when we are collecting your personal data via CCTV when you are entering and using our office premises.

Consent

When you subscribe to our newsletter without using any of our other services, we use consent as a legal base for this type of processing your personal data.

Performance of contract

We use performance of contract as a legal base for processing of personal data in order to enter into contractual arrangement(s) with you. Without processing of your personal data, we would not be able to provide you with our services and products you ordered.

Legal obligation

We also process your personal data when it is necessary to comply with the legal obligation(s) to which we are subject to.

Our purposes of processing your personal data are:

  • to enable you to download our free trial or to book a customized demo
  • to provide you with our products and/or our services
  • to communicate you our latest updates and news via our newsletters
  • to invite you to our webinar(s) and/or conferences organized by us
  • to deliver you our products and/or services you ordered

How do we collect and process your personal data?

Downloading free trial versions

In order to download the free trial versions of our products, we ask you to submit your first and last name, company name, phone number, business email and your country. We understand that by downloading the trial versions you express your interest in our services. We use the personal data you submit to maximize your experience with our products. We will also add your e-mail address to our newsletter list.

Receiving our newsletters

We use your e-mail to keep you updated about what is new in our company and also about all new products and/ or services we are working on. We add you to our newsletters list either when you download the free trial versions or when you sign up for receiving the newsletters. Please note that you can unsubscribe at any time.

Contracts conclusion

Personal data you provide in order to enter into any contract with us are necessary to validly conclude the contract with you or the company on behalf of which you act.

Cookies

Our website collects several types of cookies for different purposes and use different legal bases for collecting them. Further information can be found at https://www.resco.net/cookie-declaration/.

When and how do we share your personal data?

We use the ClickDimensions solution for sending out our newsletters. In processing your personal data for this purpose Clickdimensions acts as the data processor. To ensure the processing is compliant with all the requirements there is a Data Processing Addendum in place, available at: http://clickdimensions.com/about/dpa/.

If you want to learn more about the manner your personal data are being processed on our behalf by Clickdimensions click here: http://clickdimensions.com/about/terms/ or to check out the Clickdimensions Privacy Policy click here: http://clickdimensions.com/about/privacy-policy/.

For how long do we keep your personal data?

We keep your personal data only for so long as it is necessary for the purposes of its collection.

When we process your personal data for the purposes of sending you our newsletters, we will keep you on our newsletter list for 5 years  after you submitted your contact details, if you do not unsubscribe before the end of this period.

Contracts, including personal data, are stored for 10 years in case we need to pursue our legal claims.

Do we transfer your personal data outside the EU?

We only transfer your personal data outside the EU when we use the US based Clickdimensions company for sending out our newsletters. However, even in this case we make sure that the processing is in accordance with all the personal data processing rules, i.e. the EU-US Privacy Shield Framework.

What rights do you have?

Right of access

You have a right to obtain a confirmation, whether we process your personal data and a right to access your personal data.

Right to rectification

You have a right to rectification if we process inaccurate or otherwise incomplete personal data.

Right to erasure (right to be forgotten)

You have a right to erasure if the conditions set out in the GDPR are met.

Right to restriction

You have a right to obtain restriction of processing of your personal data if the conditions set out in the GDPR are met.

Right to object

When we process your personal data based on our legitimate interest, you have a right to object to this processing. You can exercise this right with regards to receiving our newsletters by simply clicking on the unsubscribe link at the footer of the e-mail, or by sending an e-mail to news@resco.net

Right to withdraw consent

When the processing is based on your consent, you have a right to withdraw it at any time. This, however, does not affect the lawfulness of your personal data processing before your withdrawal.

If you wish to exercise any of the above mentioned rights, you can contact us at mobilecrm@resco.net or zodpovedna.osoba@resco.net.

Right to lodge a complaint

You have a right to lodge a complaint to the supervisory authority, which is in Slovakia the Office for Personal Data Protection of the Slovak Republic, contacted via statny.dozor@pdp.gov.sk .

Processing personal data as data processor and another data processor

Once you become our client and use Resco Mobil CRM together with Resco Cloud, you are considered as the data controller with regards to the personal data you put into Resco Cloud  and we act as the data processor.

However, we make sure that during the whole time while you use our services your personal data is safe. If you would like to learn more about the security, click here https://www.resco.net/resco-mobile-crm-security-guide/ or here https://www.resco.net/wp-content/uploads/2016/12/RescoMobileCRM-Security.pdf.

Also, to make sure we meet the GDPR requirements, for all our clients we provide GDPR compliant Data Protection Addendum.

If you use our products along with some Microsoft products, we only act as another data processor. To find out more how is your personal data processed by Microsoft, please visit: https://privacy.microsoft.com/sk-SK/privacystatement.

Adopted on 25 May 2016, latest update as of 25 May 2020.