Routes Roadmap highlights and priorities
A new lightweight app for smartwatches will be developed in order to allow users to easily mark their progress on the current appointment. Wear OS by Google will be supported in the first phase; support for other platforms will come in later updates.
Possibility to define a virtual perimeter around activity location. When tracked user enters or leaves the perimeter, geofence custom actions (create/update records, send email/push notifications) can be triggered.
Dispatcher will be able to send short messages to an individual or multiple tracked users. Chat integration into the Location Monitor and the mobile app as well, will enable two-way user-dispatcher communication in real time.
All features and details
Location Monitor – updates
Location data collected by the mobile app and stored in the backend system can be visualized using the Location Monitor. This component provides great insight into the past locations of the tracked mobile users, but it’s also able to display the expected route and time of arrival to the locations planned in the future.
Our goal is to continuously improve this tool and add the following features:
- Notifications – we are planning to implement a notification feature, so the manager will be able to send alerts to the users individually or in bulk.
- User details enhancements – the manager must have access to all necessary information about tracked users.
- Adding useful information to routes – e.g. traffic, weather.
There are specific scenarios where using smartwach is easier and safer than holding a mobile device. We aim to integrate a brand-new lightweight app for smartwatch into daily life of a mobile worker. It will allow users to easily push their progress on current appointments to the next phase. The app will run on Wear OS by Google with more supported platforms coming in the next releases.
Automatically trigger pre-defined custom actions when a tracked user enters or leaves a geofenced area. This can be very useful if you want to automatically notify a customer that a technician will be arriving shortly. System can automatically update the appointment record when the technician leaves the area. Basic configuration settings will be available on the server side. More advanced options are planned for later releases.
Fast and effective job planning for mobile users is a key activity for many organizations. Resco has already introduced the Schedule Board – a robust component that can be used for manual scheduling of tasks and appointments.
Our goal is to add even more flexibility to this tool: a manager will be able to setup a scheduling job that will automatically generate the required tasks/appointments and assign them to the appropriate mobile user based on pre-defined rules.
Here is a list of enhancements planned for the Schedule Board component:
- Combination with Route Monitor – the visits are simultaneously overlaid on the map to increase the effectiveness of planning by using location awareness and geographical relationships between jobs/records.
- Single User Mode which allows planning for one user
- New design
Location, address and territory Management
To utilize the full potential of maps and routing in general, it is necessary to rely on accurate location data such as customer locations and job addresses. The task to provide this data and/or enhance existing data with GPS coordinates was left to the customer, but it turned out to be a bigger challenge. To streamline this process, we are going to provide the necessary tools for easy and effective geo-coding of existing data, as well as a simple setup for capturing location data for newly created records. But we’re not stopping there, once the location data is present. When a reliable data set is established, territory management can be utilized – defining regions and territory rules, e.g. managing automatic assignment of new leads to corresponding salesmen based on the location/address of the lead.
Location Monitor — Updates
To give the dispatcher the most accurate information about the job progress, following visit statuses are visualised in the Location Monitor:
- Scheduled – displayed when worker has not yet visited the place of work and job status is open
- Working – displayed when worker is visiting the place of work and job status is open or in progress
- Delayed – displayed for jobs where start time can’t be caught according to travel prediction
- Canceled – job status is canceled
- Completed – job status is completed
Resco’s Roadmap might be subject to change. The outlined features may be modified or updated before commercial release. Resco makes no warranties with respect to the information provided.
The work on this feature has already started. The expected delivery date in next release (usually March, June, September or December), but if the feature is more complex it might require two release cycles to be completed.
The feature has been implemented and will be released in Resco’s forthcoming release (next: December 2019).
This feature is on Resco’s roadmap and is waiting to be picked up by the development pipeline to get implemented.
The feature has been released in last Resco’s release (Version 12.2 – September 2019).