Resco – Field Service 2.0

Toyota Material Handling boosts monthly revenue by $350,000 with Field Service 2.0

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Discover how the leading full-service manufacturer and distributor of high-quality forklifts, reach trucks, order pickers, pallet jacks, and more, improved their work order and customer visit efficiency. By adding Resco’s Field Service 2.0 to their Microsoft Dynamics 365.

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“The solution enabled us to speed up what was often a 30 minute to an hour-long process to about 4 minutes per form. And that’s where we saw this increase in revenue, because both teams in the field and wholesale managers have been able to move much more efficiently. We’re able to meet the market with information in a speed that just wasn’t even real for us before.”

Jason Johnson, Corporate Marketing Manager, Toyota Material Handling

Resolving work orders faster

When Toyota Material Handling’s field reps now visit dealers and customers, they enter the information into the system via Resco apps on their phones or tablets. All while going through a walk-around of a vehicle or unit.

Actionable insights for the back office

After a visit, wholesale managers immediately receive two automatically generated PDF reports. The report, without customer details is branded by Toyota Material Handling and also sent to an auction network – where the company can get live bids on it in no extra time.

The best of mobile tech for a 360-degree overview

Field workers can take photos of vehicles and units that are immediately shared with their back office teams. Even if there’s no Internet connection, all vital data is synchronized automatically, once they’re back online.

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