Explore Field Service for Dynamics 365 with Microsoft’s David Brown at resco.next 2017
written by Robert Feldmar on September 27, 2017
For years, field service was considered primarily a cost center and companies didn’t think of their field teams as a competitive advantage. However, recently more than 1/3 of businesses view their field service teams as profit centers. Not to mention Microsoft’s Field Service customers also have a higher user per organization ratio than those using the Sales solution.
With field service on the rise, Resco’s technology is integrated directly within Microsoft Dynamics 365 for Field Service – enabling customers to provide native mobile applications with real-time and offline data. And Microsoft’s Service Cloud Sales Director for EMEA, David Brown will be joining us for resco.next 2017 in Amsterdam.
During the session titled All you wanted to know about Microsoft’s Field Service for Dynamics 365 – hosted by Resco’s Account Manager, Andrew Lorraine – David will go through the solution top to bottom and answer all the attendees’ questions.
Together with another of our special guests, Joshua Sharman, Sales Operations Manager at SafetyKleen, they will also showcase how SafetyKleen implemented Microsoft Dynamics 365 for Field Service – with the mobile client by Resco at its heart – for hundreds of travelling technicians. Safetykleen is the world’s leading provider of surface treatment and chemical application services for mechanical parts. Based in the UK, the company posted a turnover of 213 million GBP and has installed over 102,000 machines across Europe.
But that’s not all – multiple sessions at this year’s resco.next conference will be dealing with various field service scenarios and solutions:
Get to know Resco Field Service
On the road or in the office, Resco Cloud connects field service teams at every step of their way. From logging in a phone call with a repair request, through creating a work order, to e-mailing an invoice to the customer – it can all be done from a single app. In this session, you will get to know Resco Field Service from a new perspective: understand the differences between Microsoft’s Dynamics 365 for Field Service and Resco Field Service and discover the available licensing options.
Resco Field Service from a technical point of view
Resco Field Service is not merely an app for service technicians. It is a complete solution with a full-blown service scheduler for the back office, clearly defined processes that facilitate case resolution and, of course, a mobile client reliably guiding the field staff even through the trickiest jobs. Get to know the system in detail and learn how to customize each part to accommodate any specific usage scenario.
Mobile inspections: Guide your team every step of the way
With the latest version of the Woodford configurator system admins can set up dynamic questionnaires for the Resco Mobile CRM app fast and easy. So the team on the road will never miss a step in your sales or service process.
Customer stories: MHI Vestas Offshore Wind and Kulzer share their experience with Resco
Resco Mobile CRM customers tell it as it is. In this panel discussion, they will share their experience – the benefits of using the product and how they dealt with challenging situations they encountered along their journey towards advanced business mobility. Mr. Thor Tankred, Senior CRM Consultant at MHI Vestas, will explain how the company utilized Resco Mobile CRM integrated with Microsoft Dynamics CRM, to provide an effective system for more than 100 technicians servicing wind turbines at sea and land.
Ask the experts: One-on-one discussions with the Resco pros
Book your one-on-one appointment with Resco experts even before you set out to the conference. Discuss your scenarios, get technical support directly on the spot, and build up your expertise to overcome any potential challenge. No question will be left unanswered! Download the resco.next app and reserve a time slot to discuss any topic with our CRM professionals.
Don’t have your conference pass yet? Register now to secure your spot
And in case you have any questions about the event, feel free to contact our Event Coordinator, Anna, at firstname.lastname@example.org.