2019: Customer and partner support in numbers
written by Veronika Csankova on January 23, 2020
Customer support is only as good as the team around it, and we are proud to have the best and most dedicated team at Resco, whose members are ready to resolve any challenge at any time. The team did a great job in 2019, let’s look at the statistics that prove it.
In 2019, over 2800+ emails were processed per month, which means a 1000+ monthly increase from last year. This is due to the rapid growth of our customer base and the launch of two brand-new Resco products in the previous year: Resco Inspections and Resco Routes.
Resco has provided comprehensive support to customers all around the world, mostly in Europe (51 %), Americas (30 %), Australia and Oceania (19 %). Since Europe, Australia, and Oceania were our most prominently growing markets in 2019, there was a significant increase in the support provided in these territories.
Reaction time based on continents:
- Americas: 7h
- Europe: 2h
- Australia and Oceania: 9h
Solving issues based on the magnitude of the problem:
- Small: 3h
- Medium: 3h – 3 days
- Large: 1-5 days
Much to our delight, the support team has expanded by 50% since last year. Now that we are bigger, we genuinely hope we can provide even better and quicker support for our customers and partners.
If you have any questions regarding Resco products, don’t hesitate to reach out to us at email@example.com. Our support manager, Lukáš Leško, and his team are always ready to help you the best they can.