Resco FAQ

General Questions

1. The global picture
2. Installation — Generally
3. Trial
4. Purchase
5. Registration
6. Upgrade
   1. Where should I put the unlock code for an upgrade?
   2. Upgrade policy for applications
   3. Upgrade policy for games
   4. Do I need a new unlock code if I upgrade?
   5. I changed my email address (device owner name etc.)

 

Upgrade

Where should I put the unlock code for an upgrade?

Some users expect that a new registration will be necessary with each upgrade. Although this might be generally the case, we use to suppress the registration screen unless the unlock code changed — this happens usually with major upgrades only.

The only difference between the registered version and the demo is the starting registration dialog. If it is not displayed, then you have a registered version.

Do I need a new unlock code if I upgrade?

We use to change the unlock codes due to the software protection reasons from time to time.

Minor upgrades (e.g. 2.10 > 2.20) usually preserve existing registration and no unlock code is needed. (Exceptions are possible.)

However, for a major upgrade (e.g. 2.40 > 3.10) you can expect that a new unlock code will be needed.

But even in this case you are still entitled to free upgrades within 1-year period: You can retrieve new code automatically or email our support.

Upgrade policy for applications

The upgrades are free for 1 year.
To prevent the misunderstanding: All the versions, that you installed within this 1-year time frame, are timely unlimited.

After this period you get 50% discount. For this you need a special discount code that you can receive this way:

1. retrieve your discount code automatically, or
2. email our support

The discount code is valid at the distributor (Handango, PalmGear etc.), where you realized the original purchase.

Hence, to make use of the discount, go to the distributor, open the product page, click on the “Buy it” button and write the discount code to the purchase form. As a result, the price will be lowered by 50%.

Upgrade policy for games

Resco Games has two different policies towards major and minor upgrades. Being a registered user of Resco Games product you are entitled to a free copy for any minor upgrades of this product and 50% discount for any major upgrades.

A minor upgrade is a release that fixes bugs, improves performance, enhances usability, upgrades data, or adds new features to an existing version. Version numbers look like v2.10, v2.12, v2.50, etc. If your original purchase was for, say, Resco Brain Games 2.0, then you are entitled to all the upgrades for free, but only those, beginning with number "2". Upgrades for the current edition can be downloaded from our web site at no charge.

A major upgrade is a revision that involves extensive engineering work to provide significant enhancements to a product and is often accompanied with significant changes of the user interface, new design and many new useful features. Major upgrades are indicated by a change in the first version number. So an upgrade from 2.x to 3.x is a major upgrade.

I changed my email address (device owner name etc.)

When you change your email address, you cannot use our web automat to pick up the registration code.

The reason is simple: the codes are sent to the mail address, which you registered originally.

Then the only way is to email our support.