resco.next 2018 Prague

Sessions | resco.next 2018 Atlanta

The choice is yours! Mix’n’ match technical and business sessions to create your personalized conference experience.

Check back often — we’ll be updating the schedule soon!

resco.next 2018 Atlanta | Session Schedule

Day 1

Wednesday, March 14th

8:00 AM Registration & Networking Breakfast
9:00 AM Keynote
Room A
Ivan Stano (Resco), Miro Pomsar (Resco), Ben Vollmer (Microsoft)
10:10 AM All You Wanted to Know about Microsoft’s Field Service for Dynamics 365
Room B
Andrew Lorraine, Ben Vollmer (Microsoft)
UI and UX of Resco: How to Make Your App Stand Out
Room C
Lukas Lesko
11:00 AM Mobile Inspections: Guide Your Team Every Step of the Way
Room B
Ivan Stano
Tips & Tricks When Setting Up Resco for Microsoft Dynamics 365 Field Service Implementations
Room C
Shawn Tabor (MVP) & Scott LeFante (MVP)
12:00 PM Lunch
1:00 PM Connected Field Service
Room A
Ben Vollmer (Microsoft)
2:00 PM City Smart Services: A Complete Solution for Municipalities
Room B
Agnes Valkova
Field Service Mobile Worker Enablement Technology – Gadgets for Field Service
Room C
Pierre Hulsebus (Microsoft)
3:00 PM Discover Resco Cloud and the Newly Introduced Products
Room B
Ivan Stano, Miro Pomsar
Resco Inspections from the Technical Point of View
Room C
Juraj Mojik
4:00 PM Afternoon Break
4:20 PM Mobility Success Panel: Partners & Customers Share their Resco Mobile CRM Experience
Room A
Rick McCutcheon (moderator): Key2Act (Gina Renner), Higgins One (Jeremy Higgins), Hitachi Solutions (Shawn Tabor), Power Distributors (Kevin Riebeling), Elev8 Solutions (Gus Gonzalez)
5:30 PM Woodford Appreciation Class: Whiskey Tasting
Room A
Woodford Reserve agency – Green House Agency
7:30 PM – 10:00 PM Reception at SkyLounge
Dinner & Drinks

Day 2

Thursday, March 15th

8:30 AM Morning Break
9:00 AM Going Head to Head: Resco vs. Microsoft vs. PowerApps vs. Salesforce
Room B
Ivan Stano, David Humphreys
Better Safe than Sorry: Understanding Device Security Management
Room C
Lukas Lesko
10:00 AM Partner Benefits: Get the Tools to Deliver Exceptional Service to Your Customers
Room B
Paula Kuehl, Agnes Valkova
Customize and Extend Resco Cloud with Offline HTML
Room C
Juraj Mojik
11:00 AM New Pricing and Licensing Options for Resco
Room B
Paul Selinger, Scott Anderson
12:00 PM Lunch
1:00 PM Talking to the C Suite about Mobile CRM and Field Service
Room A
Rick McCutcheon (MVP), Ben Vollmer (Microsoft)
2:00 PM Strategy Insights – How to Lift the Fog
Room B
Henning Sittel (ORBIS)
The Power of Mobile Reports: Documents Generated on the Go
Room C
Lukas Lesko
3:00 PM Take Full Advantage of Mapping Functionalities in Resco Cloud
Room B
Miro Pomsar
Documents as First Class Citizens
Room C
Juraj Mojik
4:00 PM Afternoon Break
4:20 PM What’s New and What’s Coming? The Latest Features and Roadmap
Room A
Juraj Mojik, Miro Pomsar, Ivan Stano
5:00 PM Ask the Experts: One-on-one Discussions with Resco Pros
Room A

 

Sessions for Atlanta, USA – resco.next

General Sessions

01

Keynote

Session Type:

Keynote

Speaker(s):

Ivan Stano (Resco), Miro Pomsar (Resco), Ben Vollmer (Microsoft)

Description:

A must-see kick-off presentation articulating Resco’s business vision together with strategy and priorities of the CRM industry leaders – featuring Microsoft’s Global Field Service Lead for Dynamics 365, Ben Vollmer.

02

What’s New and What’s Coming? The Latest Features and Resco’s & Microsoft’s Roadmap Revealed

Session Type:

Breakout

Speaker(s):

Juraj Mojik (Resco), Miro Pomsar (Resco)

Description:

Resco has seen a great deal of new features in the past year – get a head start by seeing many of the newest capabilities in action. In an exclusive sneak peek at our strategy and roadmap, explore the future direction of Resco’s product lineup. But that’s not all. Fresh from the oven, together with Microsoft we will share the news about the future of Microsoft Dynamics 365, not only for Field Service.

03

Mobility Success Panel: The Very Best from Resco Partners & Their Industry Specific Solutions

Session Type:

Panel Discussion

Speaker(s):

Rick McCutcheon (MVP, Full Contact Selling): Gina Renner (Key2Act), Higgins One (Jeremy Higgins), Power Distributors (Kevin Riebeling)

Description:

Get up close and personal with the unique approach of partners who have either built one-of-a-kind mobility products in their specific industries or provide top-notch implementation services – introducing Key2Act and Higgins One. Moreover, Resco’s customer will share their experience – the benefits of using the product, and also how they dealt with challenging situations they encountered along their journey towards advanced business mobility.

04

Connected Field Service

Session Type:

Breakout

Speaker(s):

Ben Vollmer (Microsoft)

Description:

What is Internet of Things (IoT)? What is Connected Field Service? How to introduce IoT to an organization where there is none currently? What are the opportunities in the future for Connected Field Service? Ben Vollmer, Global Field Service Lead for Dynamics 365 with well over 20 years of experience with various CRM systems, will explain in-depth the Connected Field Service with IoT with the focus on what scenarios should we sell today and what customers need.

05

Ask the Experts: One-on-one Discussions with Resco Pros

Session Type:

Discussion

Speaker(s):

Juraj Mojik, Miro Pomsar, Lukas Lesko, Agnes Valkova, Andrew Lorraine, Ivan Stano, Paul Selinger, Paula Kuehl, Scott Andersen

Description:

Book your one-on-one appointment with Resco experts even before you set out to the conference. Discuss your scenarios, get technical support directly on the spot, and build up your mobile CRM expertise to overcome any potential challenge. No question will be left unanswered! Download the resco.next app and reserve a time slot to discuss any topic with our CRM professionals.

06

Woodford Appreciation Class: Whiskey Tasting

Session Type:

Fun

Speaker(s):

Official Woodford Reserve agency – Green House Agency

Description:

Thanks to overwhelming demand and popularity, the Woodford Appreciation returns in 2018 yet again! Though this time, we let the professionals from the distillery to tell you the story of this medicine. The presentation will be paired with tasting of a dark chocolate that enhances the flavors of Woodford.

Business Track

01

All You Wanted to Know about Microsoft’s Field Service for Dynamics 365

Session Type:

Breakout

Speaker(s):

Andrew Lorraine (Resco), Ben Vollmer (Microsoft)

Description:

Don’t miss this opportunity to find out all you wanted to know about Field Service for Microsoft Dynamics 365, and get all your questions answered.

02

Mobile Inspections: Guide Your Team Every Step of the Way

Session Type:

Breakout

Speaker(s):

Ivan Stano (Resco)

Description:

Many scenarios that rely heavily on mobility include inspections in one form or another – be it performing a store check, surveying a customer or collecting metering data. Resco technology can be a backbone of effective inspections, especially with the new module that has just been released. Find out how you can start utilizing it in your new or existing projects.

03

City Smart Services: A Complete Solution for Municipalities

Session Type:

Breakout

Speaker(s):

Agnes Valkova (Resco)

Description:

Local governments and initiatives provide billion dollar funding for smart city projects across the globe in the recent years. With City Smart Services, Resco delivers a complete, ready-made solution that facilitates the resolution of everyday issues affecting residents’ lives. Find out how you can leverage the pre-configured project and discuss the latest growth of smart initiatives in public sector during this info-packed session.

04

Going Head to Head: Resco vs. Microsoft vs. Salesforce

Session Type:

Breakout

Speaker(s):

Ivan Stano (Resco)

Description:

Looking for a mobile solution that supports custom entities, is reliable offline, and works smoothly also with on-premises deployments? With Resco Mobile CRM, Microsoft’s Dynamics 365 for phones and tablets (previously known as MoCA), PowerApps, and UUI available, it’s time to do your due diligence. Experience an in-depth, side-by-side comparison, revealing both the strengths and weaknesses of these solutions.

05

Take Full Advantage of Mapping Functionalities in Resco Cloud

Session Type:

Breakout

Speaker(s):

Miro Pomsar (Resco)

Description:

With interactive maps, route planning and navigation integrated in Resco Cloud, users can plan their activities easier, create daily routes and always find the fastest way to their destination. But what if you want to draw up route plans for an entire team from your office? We will take a closer look at the mapping functionalities available, discuss the future of maps in CRM systems, and explain why separating and extending map-related capabilities can be a great offering for customers looking beyond mobile CRM.

06

Partner Benefits: Get the Tools to Deliver Exceptional Service to Your Customers

Session Type:

Breakout

Speaker(s):

Paula Kuehl (Resco), Rick Rick McCutcheon (MVP)

Description:

How partners benefit from joining forces with Resco? See how you can bring in new & existing customers and constantly drive revenue through the latest mobile technology. A complete overview of tools and licensing options available exclusively to Resco partners will help you simplify customer journeys into mobility and expand the value of their CRM solutions.

07

New Pricing and Licensing Options of Resco

Session Type:

Breakout

Speaker(s):

Paul Selinger (Resco), Scott Anderson (Resco)

Description:

These days, mobility is a must. And Resco is the best. Those are the facts. But did you know Resco recently expanded its product portfolio and offers new pricing options? Paul Selinger and Scott Anderson, Account Managers at Resco, will discuss these new licensing options, and explain how the sales team at Resco works.

08

Discover Resco Cloud and the Newly Introduced Products

Session Type:

Breakout

Speaker(s):

Ivan Stano (Resco), Miro Pomsar (Resco)

Description:

You might have heard of Resco Cloud, Route Planner, Inspections, Resco Field Service, City Smart Services, Audit & Analytics…and then again about Resco Mobile CRM. We will bring some clarity in all these products and explain how Resco Cloud can mobilize essential processes of sales, field service, back office, or management with the newly introduced solutions.

09

Talking to the C Suite about Mobile CRM and Field Service

Session Type:

Breakout

Speaker(s):

Rick McCutcheon (MVP, Full Contact Selling), Ben Vollmer (Microsoft)

Description:

Many CRM Leaders and Project Managers struggle with getting long-term buy-in and support for their Mobile CRM and Field Service projects from C Level Executives. This non-technical session is designed to help both internal CRM leaders and Partners to better understand how to position and present mobility’s true value to business leaders. ,

10

Strategy Insights – How to Lift the Fog

Session Type:

Breakout

Speaker(s):

Henning Sittel (ORBIS AG)

Description:

Many (FMCG) companies do not have a (digital) strategy and appropriate tools to increase business. In this session, Henning Sittel – Team Manager at Orbis (one of Resco’s top partners), will show what the digitally supported pillars are and how they can be used, as well as how the output of a strategy influences daily field sales business.

Technical Track

01

UI and UX of Resco: How to Make Your App Stand Out

Session Type:

Breakout

Speaker(s):

Lukas Lesko (Resco)

Description:

To deliver a great mobile experience can be tricky. Resco offers a way to instantly create & deploy refined mobile applications, but how can you push the user experience to the next level? Discover tips & tricks and real life examples of actual steps you can take to make your apps loved by the users.

02

Better Safe than Sorry: Understanding Device Security Management

Session Type:

Breakout

Speaker(s):

Lukas Lesko (Resco)

Description:

Data encryption is an essential security tool for protecting the confidentiality and integrity of business information. But the security from Resco Cloud goes even further. Entwined deeply within the solution, the enterprise security module offers a bulletproof combination of app features and our own mobile device management tools. Learn how system administrators can create custom security policies and profiles, remotely lock or wipe the app, enter login credentials, make use of multi-factor authentication, fingerprint login and more…

03

Resco Inspections from the Technical Point of View

Session Type:

Breakout

Speaker(s):

Juraj Mojik (Resco)

Description:

There is lot more to Resco Inspections than just someone with a notepad filling out checkboxes. To set up a successful inspection process you first need to create relevant questionnaires, then supervisors need to assign them to available staff. Afterwards, the team in the field needs a reliable tool to receive the information, complete the questionnaires, and send back the results. Which all must be evaluated. That is why we’ve created Resco Inspections.

04

Customize and Extend Resco Cloud with Offline HTML

Session Type:

Breakout

Speaker(s):

Juraj Mojik (Resco)

Description:

Is Mobile CRM’s standard user interface not enough for your projects? Have you ever wanted to create an offline HTML project with complex business logic, add product presentations or tailor-made order forms to your mobile app? Ever wondered how to add Iframes with custom content? This session is a true deep-dive into the advanced technical aspects, featuring JavaScript Bridge, iframes, business validation rules and explaining the asynchronous approach and callbacks.

05

The Power of Mobile Reports: Documents Generated on the Go

Session Type:

Breakout

Speaker(s):

Lukas Lesko (Resco)

Description:

When you run a mobile report in the Resco Mobile CRM app, the result is a clear-cut document in one of the supported formats – PDF, Word, Excel, or even HTML. Yet, there’s lot more going on behind the scenes. Data queries, design styles, information about where and how to display which parts of data – all help to present even a large number of records in a combined and easy to understand way. In this session, you’ll learn how to conquer the disorder with tailor-made mobile reports.

06

Empowering External Users: A to Z of Consumer Apps

Session Type:

Breakout

Speaker(s):

Juraj Mojik (Resco)

Description:

Create consumer-oriented apps using the Resco Cloud technology, integrated with Dynamics 365 & fully functional offline, enabling faster interactions between businesses and their customers. Join Juraj as he explains A to Z of building two of our most favorite apps – one for ordering meals and booking meetings (Meet & Eat with Resco) and the other for municipalities (City Smart Services).

07

Documents as first class citizens

Session Type:

Breakout

Speaker(s):

Juraj Mojik (Resco)

Description:

Documents, presentations, images and signatures. Stored on SharePoint, OneDrive, Dropbox, Google Drive and directly in CRM. View, create and edit both online and offline. Learn about how multimedia content is treated as first class citizen in our mobile solution in this info-packed session.

08

Tips & Tricks When Setting up Resco for Microsoft Dynamics 365 Field Service Implementation

Session Type:

Breakout

Speaker(s):

Scott LeFante & Shawn Tabor (Microsoft MVP, Hitachi Solutions America)

Description:

Join Scott LeFante and Shawn Tabor – Microsoft Business Solutions MVPs / Co-hosts of CRM Audio (the Dynamics 365 podcast) / Solution Architects at Hitachi Solutions America – who will go through the process of installing, setting up & configuring Resco with Woodford for a Microsoft Dynamics 365 Field Service Implementation.

09

Field Service Mobile Worker Enablement Technology – Gadgets for Field Service

Session Type:

Breakout

Speaker(s):

Pierre Hulsebus (Microsoft)

Description:

At the cutting edge of “Mobile First Cloud First” sits the lowly field service technician. They are the frontline workers and yet are ill equipped to complete the tasks put before them. Our customers are pushing us to improve the productivity of this class of users. In this session, we will review the technologies we employ to help our customers field organizations become more productive and truly transform their industries. We will evaluate several of the use cases relating to a HoloLens being use for Remote Assistance, Training, IOT integration, and Mobile Task Management.