Sessions | resco.next 2018 Atlanta

The choice is yours! Mix’n’ match technical and business sessions to create your personalized conference experience.

Check back often — we’ll be updating the schedule soon!

 

Sessions for Atlanta, USA – resco.next

General Sessions

01

Keynote

Description:

A must-see kick-off presentation articulating Resco’s business vision together with strategy and priorities of the CRM industry leaders.

02

Woodford Appreciation Class and Quiz

Description:

Thanks to overwhelming demand and popularity, the Woodford Appreciation Class and Quiz returns in 2017 yet again!

03

Hands-on workshop: Put your knowledge to the test

Description:

Whether you’re just getting started with Resco & Woodford or are well into Resco mobile projects, there’s something for everyone in this hands-on technical training. Under the guidance of Resco’s tech expert, Juraj Mojik, you will create a utility app, configure it with various functionalities, learn how to resolve common issues and test your Woodford knowledge.

04

Ask the experts: One-on-one discussions with the Resco pros

Description:

Book your one-on-one appointment with Resco experts even before you set out to the conference. Discuss your scenarios, get technical support directly on the spot, and build up your mobile CRM expertise to overcome any potential challenge. No question will be left unanswered! Download the resco.next app and reserve a time slot to discuss any topic with our CRM professionals.

Business Track

01

All you wanted to know about Microsoft’s Field Service for Dynamics 365

Session Type:

Breakout

Description:

Find out all you wanted to know about Field Service for Microsoft Dynamics 365. During this session our guest speaker David Brown, Microsoft’s Service Cloud Sales Director for EMEA, will also demonstrate the field service scenario used by one of our customers. Don’t miss this opportunity to explore Microsoft’s field service solution in and out, and get all your questions answered.

02

Get to know Resco Field Service

Session Type:

Breakout

Description:

On the road or in the office, Resco Cloud connects field service teams at every step of the way. From logging in a phone call with a repair request by creating a work order, to e-mailing an invoice to the customer – it can all be done from a single app. In this session, you will get to know Resco Field Service from a new perspective: understand the differences between Microsoft’s Dynamics 365 for Field Service and Resco Field Service and discover the available licensing options.

03

Take full advantage of mapping functionalities in Resco

Session Type:

Breakout

Description:

With interactive maps, route planning and navigation integrated in the Mobile CRM, users can plan their activities easier, create daily routes and always find the fastest way to their destination. But what if you want to draw up route plans for an entire team from your office? We will take a closer look at the mapping functionalities available, discuss the future of maps in CRM systems, and explain why separating and extending map-related capabilities can be a great offering for customers looking beyond mobile CRM.

04

Discover the potential to Resco Cloud as a platform

Session Type:

Breakout

Description:

Resco Cloud can be utilized as a platform to deliver powerful, agile and efficiently built solutions for virtually every business department. Be it sales, field service, back office, or management – learn how you can mobilize processes essential for every company. Applications built on Resco Cloud are enterprise-ready, instantly mobile, secure, and easily integrating with third-party systems and apps.

05

City Smart Services: A complete solution for municipalities

Session Type:

Breakout

Description:

117 billion euros. That is the funding which only the European Investment Bank provided for smart city projects across the EU in the past 6 years. And local governments keep looking into smart initiatives. With City Smart Services, Resco delivers a complete, ready-made solution that facilitates the resolution of everyday issues affecting residents’ lives. Find out how you can leverage the pre-configured project and discuss the latest growth of smart initiatives in public sector during this info-packed session.

06

Going head to head: Resco vs. Microsoft & Salesforce1

 

Description:

Looking for a mobile solution that supports custom entities, is reliable offline, and works smoothly also with on-premises deployments? With Resco Mobile CRM, Microsoft’s Dynamics 365 for phones and tablets (MoCa) and Salesforce1 available, it’s time to do your due diligence. Experience an in-depth, side-by-side comparison, revealing both the strengths and weaknesses of each solution.

07

The very best from Resco partners & their industry specific solutions

Session Type:

Partner Panel

Description:

Get up close and personal with the unique approach of partners who have built one-of-a-kind Mobile CRM customizations for a broad range of industries – introducing successful solutions for real estate by Metadata Technologies, fast moving consumer goods (FMCG) by Avento, and pharmaceutical industry by Navicon. With their tried & tested tips and tricks, you too can transform the stock Resco app into a fully customized solution for any industry vertical.

08

Partner benefits: Get the tools to deliver exceptional service to your customers

Session Type:

Breakout

Description:

How partners benefit from joining forces with Resco? See how you can bring in new & existing customers and constantly drive revenue through the latest mobile technology. A complete overview of tools, marketing resources and licensing options available exclusively to Resco partners will help you simplify customer journeys into mobility and expand the value of their CRM solutions.

09

The art of selling mobility

Session Type:

Breakout

Description:

These days, mobility is a must. And Resco is the best. Those are the facts. But how can you utilize this knowledge during your sales process? Andrew Lorraine, Account Manager at Resco, will demonstrate the most effective ways of pitching mobility to your customers and ensure the success of the mobile CRM project.

Technical Track

01

Resco Field Service from a technical point of view

Session Type:

Breakout

Description:

Resco Field Service is not merely an app for service technicians. It is a complete solution with a full-blown service scheduler for the back office, clearly defined processes that facilitate case resolution and, of course, a mobile client reliably guiding the field staff even through the trickiest jobs. Get to know the system in detail and learn how to customize each part to accommodate any specific usage scenario.

02

Resco integration possibilities

Session Type:

Breakout

Description:

Mobility from Resco extends far beyond Microsoft Dynamics 365/CRM. Join this session to learn how to connect Resco products with third-party systems (Microsoft NAV, AX, Oracle, SAP, etc.) utilizing advanced web services and plugins. We will not only walk you through the integration points, but also demonstrate how to keep multiple environments synchronized and show how you can build connectors for other services such as Exchange, SharePoint and others.

03

Mobile inspections: Guide your team every step of the way

Session Type:

Breakout

Description:

Many scenarios that rely heavily on mobility include inspections in one form or another – be it performing a store check, surveying a customer or collecting metering data. Resco technology can be a backbone of effective inspection, especially with the new Survey module that has just been released. Find out how you can start utilizing it in your new or existing projects.

04

Better safe than sorry: Understanding device security management

Session Type:

Breakout

Description:

Data encryption is an essential security tool for protecting the confidentiality and integrity of business information. But the security from Resco Mobile CRM goes even further. Entwined deeply within the solution, the enterprise security module offers a bulletproof combination of app features and our own mobile device management tools. Learn how system administrators can create custom security policies and profiles, remotely lock or wipe the app, enter login credentials, make use of multi-factor authentication, fingerprint login and more.

05

Build smarter consumer apps for municipalities

Session Type:

Breakout

Description:

City Smart Services is built on Resco Consumer Apps technology to reduce the time needed for development and deployment for partners and customers. With all the designs, schemas and source codes serving as a starting point, discover how to deliver an entirely customized solution for municipalities. And you’ll also see how you can extend the solution to numerous other field service scenarios.

06

What’s new and what’s coming? The latest features and Resco’s roadmap for 2018

Session Type:

Breakout

Description:

Resco has seen a great deal of new features in its Summer Update (10.1) and even more’s coming in our Autumn Release (10.2). In this walkthrough, we will guide you through the most exciting features and show you how they work – complete with use case scenarios and instructions on how to set them up in Woodford. Get a head start by seeing many of the newest capabilities in action. And in an exclusive sneak peek at our strategy and roadmap for 2018, explore the future direction of Resco’s product lineup.

07

Customize and extend Mobile CRM app with Offline HTML

Session Type:

Breakout

Description:

Is Mobile CRM’s standard user interface not enough for your projects? Have you ever wanted to create an offline HTML project with complex business logic, add product presentations or tailor-made order forms to your mobile app? Ever wondered how to add iframes with custom content to Resco Mobile CRM? This session is a true deep-dive into the advanced technical aspects, featuring JavaScript Bridge, iframes, business validation rules and explaining the asynchronous approach and callbacks.

08

A beginner’s guide to Woodford: Set up and manage your mobile sales project

Session Type:

Breakout

Description:

At the heart of Resco Mobile CRM is the customization tool Woodford. Get to know the tool inside out by attending this session – under the guidance of our Resco expert, you will learn how to bring a mobile application to life, and see the most popular features showcased in practical examples. An ideal session to get you started at the conference!

09

Become an expert in mobile audit analytics

Session Type:

Breakout

Description:

How can data analytics improve future sales and customer satisfaction? It’s simple: by using mobile audit analytics, you can track all the interactions your sales reps and service technicians have with your customers, receive updates when follow-up actions are needed, and thus make informed decisions. Attend this session to learn how you can see which accounts have been (or haven’t been) visited by Mobile CRM users, when and where the users utilize the app, and explore the opportunities & advantages that mobile analytics brings to businesses.