How to Register

  1. I did not get the unlock code.
  2. The registration dialog refuses the unlock code.
  3. PPC: What does it mean owner name?
  4. Palm: What does it mean HotSyncID?
  5. Symbian: What does it mean IMEI code?
  6. I lost my unlock code

I did not get the unlock code.

Although seldom, this really can happen. The automatic registration is a complex process incorporating activities of the distributor, web communication and proper functioning of our servers. What is done can be characterized as "best effort" and it works in the vast majority of cases.

A frequent cause of the failure is that some users, most commonly Hotmail users, have their spam settings too tight which causes our notification mail to be discarded.

What to do in such case:

  • Visit our automatic registration page and request the unlock code there.
  • Send us a reminder and we'll try to react as soon as possible.
    Please, attach the order details such as the reseller, order reference number, product name, e-mail address used in the order.

The registration dialog refuses the unlock code.

As the final step of the purchase you should receive an email containing the unlock code.
This code was generated based on the owner name (HotsyncId, IMEI - the terminology differs based on the platform) that you wrote into the order form.

The most common problems are:

  • misunderstandings (e.g. some users may type their name instead of the device owner name)
  • typing errors

Please note that the owner name (HotsyncID, IMEI) is case sensitive and the internal spaces are important.

Here are the examples of the id's that will produce different unlock codes:

  • James Bond
  • JamesBond
  • jamesbond

etc. (Leading and closing spaces are unimportant.)

When looking for the problem, try to compare letter by letter the owner name with the string that you received in the email notification.

Then send us the corrected owner name and we shall return you the new unlock code.

PPC: What does it mean owner name?

Resco uses the owner name as the base for the unlock code generation on the Pocket PC based devices.

You can find the "Owner name" in the Today screen on your Pocket PC device.

In case if the field is empty, fill it please with your name or another suitable string and press OK.

The same owner name form must be filled when ordering – into resellers ordering form. only then the proper code can be provided.

Palm: What does it mean HotSyncID?

Resco uses HotSyncID as the base for the unlock code generation on the Palm devices.

HotSyncID is the string that the PalmOS uses to identify the session between the handheld and the desktop PC.

If you have several handhelds, then you should use different ID for each of them or you risk that the synced files get mixed.

HotSyncID can be found on these places:

  • (PC) Palm Install Tool (combo box at the top)
  • (PC) Palm Desktop Menu / Tools / Users
  • (Palm) press the HotSync icon (in the System program category); the string is written in the top right corner
  • (Palm) Registration dialog of the Palm application

Symbian: What does it mean IMEI code?

As the most of existing shareware applications Resco uses IMEI code for the registration purposes.

The IMEI, short for International Mobile Equipment Identity, is a unique number given to every single mobile phone.
It is not modifiable by the user and a written copy of it can be typically found behind the battery.

To get your IMEI code, please press *#06# at your telephone function.

Alternatively, the IMEI code is displayed by the product registration dialog.

There are two formats of the IMEI codes at the moment:

  • aabbbb-cc-dddddd-e (old format)
  • xxxxxxxx-dddddd-e (since April 1, 2004)

You can find more information about IMEI codes here.

Resco products accept both formats or this more compressed format:

  • xxxxxxxxdddddde

Issues

You may experience IMEI-related problems with handsets manufactured after April 1, 2004 such as e.g. non-standard length of the IMEI string. Here are some guidelines:

  • When registering your software, use a valid IMEI format. Do not use any other characters except digits and hyphen. You can omit hyphens, but the IMEI code should have 15 digits.
  • If the IMEI code shown in the registration dialog differs from the device IMEI obtained via *#06# then the registration dialog IMEI should be used. (Even if it is longer than 15 digits.)

I lost my unlock code

You can email our support. Don't forget to specify your data.
In the optimal case it should be orderId or your mail address and the HotSyncID.

Or you can retrieve your unlock code automatically.

Coming Soon